Order Processor

Brook + Whittle - Sprink; New Albany (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

MDLive – Telemedicine

Life insurance

Long term disability insurance

EAP

Job summary

You will call customers to verify information, manage quotes, and handle special accounts in a fast-paced environment, ensuring precise order entry and excellent customer service.

Qualifications

• High School diploma or equivalent required.
• 1+ years of relevant experience preferred.
• Excellent written and verbal communication skills required.
• Computer literacy and ability to work with technology.
• Ability to read and comprehend simple instructions.
• Ability to follow detailed but not overly complex instructions.
• Strong proofreading and grammar skills.

Responsibilities

• Route orders to the Order Processing Department.
• Process orders with necessary information to meet customer specifications.
• Review orders for pricing, spelling, and accuracy.
• Contact customers to confirm missing or additional information (quantity, ink color).
• Prepare and submit order jackets to QA.
• Answer calls about orders and item availability.
• Enter quote requests into the system and email quotations.
• Compute prices, discounts, and shipping charges for orders and quotes.
• Retrieve and process quote requests from queue or route to appropriate area.
• Outsource orders to vendors and follow up on orders (confirmation, shipping charges, tracking, invoicing).
• Handle special accounts and procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Problem solving

Color vision

Reading comprehension

Verbal communication

Education

High School diploma or equivalent

Tools

Computer skills

Job description

Description

Shift: Monday-Friday (9:30am-5:30pm or 11am-7pm)

The Order Processor will provide customers with information regarding prices and availability of catalog and non-catalog products. Processes and enters orders for products received via internet, email, phone, and mail. Answers incoming telephone calls from customers regarding label questions. Places outgoing calls to customers in order to obtain information necessary to verify orders.

Order Processor Duties and Responsibilities

• Routes orders received by Order Processing Department
• Processes orders with all critical information necessary to produce the label to customer's specifications
• Reviews orders received for accurate pricing, spelling, and other information
• Contacts customer to confirm missing or additional information on orders and quotes (such as quantity and ink color)
• Prepares and ensures the completeness of order jacket and submits to QA
• Answers incoming telephone calls regarding Order Processing orders or inquiries regarding items and availability of those items
• Enters customer's specific quote request into the computer, emails, or auto faxes quote to customer
• Computes prices, discounts, and shipping charges on label orders and quote requests
• Retrieves quote requests from the Quote Queue and completes the quote or sends to the appropriate area to be completed.
• Outsource orders to other vendors, complete follow-up on order including confirmation, shipping charges, tracking numbers, activating, and invoicing
• Handles special accounts, which may require special procedures
• Perform other duties as assigned

Requirements

• The minimum education required for this position is a High School diploma or equivalent.
• One or more years of relevant experience or equivalent combination of education and experience is preferred.
• This position requires general computer skills and excellent written and verbal communication skills. Prior customer service experience and technical printing knowledge helpful.
• Ability to read and comprehend simple instructions.
• Ability to apply common sense understanding to carry out detailed but uninvolved written, or oral instructions.
• Ability to deal with problems involving concrete variables in sometimes complex situations.
• Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.
• Computer savvy and comfortable with technology
• A charismatic and dynamic in-person and phone communicator
• Exceptional attention to detail
• Ability to handle conflict and manage customer expectations
• Desire to work in a fast-paced environment
• Skilled at juggling multiple tasks at a time
• Strong proofreading and grammar skills
• Reliable with a strong work ethic

Order Processor Physical Requirements & Environmental Conditions

• Environment is typically general office, though the incumbent may spend short periods in the manufacturing environments with exposure including but not limited to dust, dirt, high noise levels and variations in temperature. Incumbent constantly required to hear, speak, articulate and use manual dexterity.
• Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.

Company Paid Benefits:

• 10 paid holidays
• PTO at a pro-rated amount
• MDLive – Telemedicine*
• Life insurance*
• Long term disability insurance*
• Employee assistance program (EAP)*

Company Offered Benefits:

• Dental*
• Vision*
• 401(k) – first of the month after 90 days of employment – auto-enroll at 3%
• Short term disability*
• Voluntary life insurance*
• Flexible spending account – health care and/or dependent care*
• Critical illness insurance, hospital indemnity insurance and accident insurance*

Company Subsidized Benefits:

• Medical

* Benefit will be available on the 1st of the month after 30 days of employment.

About Us

Brook + Whittle is a leading North American manufacturer of premium prime label solutions with highly differentiated capabilities, entrusted by some of the most well-known brands. The company provides pressure-sensitive labels, shrink sleeves and flexible packaging, with a focus on sustainable solutions, complex decoration, and digital printing. With a heritage rooted in product development and comprehensive in-house manufacturing, the company draws on its wide variety of specialized printing expertise, including flexographic, rotogravure, and digital. Brook + Whittle operates nine production facilities across the US. To learn more about Brook + Whittle, visit www.brookandwhittle.com

Our Culture

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure. We believe people are our greatest asset, that’s why we value individuals of strong character with drive, ambition, and creativity. We pride ourselves on long-lasting relationships with clients, vendors, and co-workers. We are the best at what we do and are looking for exceptional individuals to join our growing organization.

AAP/EEO Statement

Brook + Whittle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Brook + Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook + Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook + Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.