Order Processing Specialist: Training & Customer Support

TEKsystems; United States; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

On-site training center

Cross-training opportunities

Job summary

TEKsystems seeks a detail-oriented Customer Service Representative to join our Madison, WI team. You will support customers and sales reps by processing custom orders, providing quotes, troubleshooting, and coordinating with Engineering and Warehouse Operations.

New hires start as Order Processing Representatives, gaining hands-on experience with our systems and products while receiving comprehensive training. This role offers strong problem-solving and customer support growth.

Qualifications

• 1+ year of customer service, order entry, or related experience.
• Proficient with Microsoft Outlook and Excel.
• Able to learn technical products and apply analytical thinking.
• High School Diploma or equivalent.

Responsibilities

• Process and enter customer orders accurately and efficiently.
• Provide sales support to customers and outside sales representatives.
• Prepare quotes and assist with order management activities.
• Expedite orders and coordinate updates with customers.
• Troubleshoot customer concerns and resolve service-related issues.
• Collaborate with Engineering, Warehouse, and other internal departments.
• Maintain detailed customer records in SAP and other business systems.
• Communicate professionally via phone, email, and internal platforms.
• Ensure high levels of accuracy and attention to detail in all transactions.

Skills

Customer service

Order entry

Outlook

Excel

Technical products

Education

High School Diploma

Tools

SAP

Job description

TEKsystems seeks a detail-oriented Customer Service Representative to join our Madison, WI team. You will support customers and sales reps by processing custom orders, providing quotes, troubleshooting, and coordinating with Engineering and Warehouse Operations.

New hires start as Order Processing Representatives, gaining hands-on experience with our systems and products while receiving comprehensive training. This role offers strong problem-solving and customer support growth.