Order Processing Specialist (Remote)

Careerscape; United States; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 匹t

Paid time off and holidays

100% remote work with flexible home‑办公

Equipment provided or home-office stip

Job summary

Careerscape is seeking a Remote Order Processing Specialist to support fast-paced order fulfillment. You will act as a bridge between customers, sales teams, warehouse operations, and fulfillment departments to ensure timely and accurate order processing.

The role emphasizes attention to detail, data accuracy, and clear communication across channels. A remote setup with a quiet workspace and reliable internet is required, with growth opportunities in operations and logistics.

Qualifications

• High School Diploma or equivalent required.
• Associate or Bachelor's Degree preferred.
• 6+ months experience in order entry, customer service, or admin work preferred.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.

Responsibilities

• Enter and process customer orders accurately using order management systems.
• Verify order details, pricing, and payment information before release.
• Coordinate with warehouse/shipping to support timely fulfillment.
• Monitor order status and provide customers with updates.
• Resolve order discrepancies, returns, and shipping issues.
• Maintain accurate order records and documentation.
• Respond to inquiries via email, phone, and chat.
• Identify recurring issues and suggest process improvements.
• Meet daily accuracy, productivity, and turnaround targets.

Skills

Attention to detail

Data entry

Communication skills

Time management

Education

High School Diploma or equivalent

Associate or Bachelor's Degree preferred

Tools

Microsoft Office / Google Workspace

ERP / Order management software

Job description

Careerscape is recruiting on behalf of a growing company seeking a Remote Order Processing Specialist to support its fast-paced order fulfillment operations. This role is ideal for detail-oriented individuals who enjoy working with systems, managing data, and ensuring accurate order processing from start to completion.

The successful candidate will act as a key connection between customers, sales teams, warehouse operations, and fulfillment departments. Responsibilities include entering orders, verifying information, tracking shipments, resolving issues, and maintaining excellent communication throughout the order lifecycle.

Candidates with strong organizational skills, attention to detail, and the ability to manage multiple priorities in a remote environment are encouraged to apply.

Key Responsibilities

• Enter and process customer orders accurately using order management systems.
• Verify order details, pricing, and payment information before order release.
• Coordinate with warehouse and shipping teams to support timely order fulfillment.
• Monitor order status and provide customers with regular updates.
• Resolve order discrepancies, backorders, returns, and shipping-related issues.
• Process returns, exchanges, and credits according to company policies.
• Maintain accurate order records, documentation, and transaction details.
• Respond to customer and internal inquiries through email, phone, and chat.
• Identify recurring issues and recommend improvements to operational processes.
• Meet daily accuracy, productivity, and turnaround targets.

Requirements

• High School Diploma or equivalent required.
• Associate or Bachelor's Degree preferred.
• 6 months or more of experience in order entry, customer service, or administrative work preferred.
• Strong attention to detail and accuracy in data entry.
• Excellent written and verbal communication skills.
• Comfortable using Microsoft Office or Google Workspace.
• Ability to quickly learn ERP and order management software.
• Strong time management skills with the ability to prioritize tasks effectively.
• Reliable high-speed internet connection and a quiet home workspace.

Strong knowledge of

• Order processing and fulfillment operations.
• Customer service and administrative procedures.
• Data entry, documentation, and business software systems.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• 100% remote work with flexible home-office setup.
• Equipment provided or home-office support allowance.
• Paid training and onboarding.
• Career growth opportunities within operations.
• Employee assistance and wellness programs.

High School Diploma or equivalent; Associate or Bachelor's Degree preferred