Order Processing Specialist - Not Remote

Grassland Dairy Products, Inc.; Town of Greenwood (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

100% health & dental insurance premiums paid

401(k) plan with 5% company match

Weekly pay through direct deposit

Paid time off including vacation and sick leave

Short-term disability and life insurance

Hiring bonus of $2,000

Referral bonuses

Reimbursements for safety footwear and glasses

Job summary

Grassland Dairy Products, Inc. is seeking an Order Processing Specialist to join their Customer Service Department. This role is crucial for ensuring exceptional support to internal and external customers. Responsibilities include processing orders and collaborating with the sales department to enhance customer experience.

The ideal candidate will have a keen attention to detail and strong communication skills, with the ability to adapt in a fast-paced team environment. Benefits include competitive pay, health insurance, and professional growth opportunities.

Qualifications

• Must have strong communication and computer skills.
• Demonstrates ability to work in a fast-paced team environment.
• Ability to adapt effectively within a continually changing environment.

Responsibilities

• Process customer orders, changes, and returns according to policies.
• Partner with the sales team to meet customer service expectations.
• Maintain the customer database and transmit pricing to customers.

Skills

Attention to detail

Organizational skills

Communication skills

Adaptability

Teamwork

Job description

Join the Customer Service Department at Grassland Dairy Products - where teamwork and exceptional customer care matter. The Order Processing Specialist plays a key role in delivering exceptional support to both internal and external customers. Working closely with the Sales Department, the Specialist helps ensure smooth operations and a seamless customer experience through teamwork, attention to detail, and a commitment to service excellence. Although the role contributes to the overall customer experience, the position is primarily focused on internal support and collaboration. Candidates must be able to work on-site.

Essential Duties And Responsibilities

• This position is based in-office and follows a Monday through Friday, 8:00 a.m. to 5:00 p.m. schedule.
• Process customer orders/changes/returns according to established department policies and procedures.
• Partner with the sales team to meet and exceed customer service expectations.
• Demonstrate an understanding of the products manufactured.
• Receives and researches customer complaints.
• Maintains customer database.
• Transmits pricing to customers.

Knowledge, Skills, And Abilities

• Exceptional attention to detail and strong organizational skills.
• Ability to adapt effectively within a continually changing and demanding environment.
• Must be able to demonstrate an ability and willingness to communicate effectively to maintain high levels of quality and efficiency.
• Demonstrate an understanding of products and production processes to assist with customer questions.
• Demonstrates ability to work with management, sales, and other departments to solve problems.
• Ability to work in a fast-paced team environment.
• This position requires strong communication and computer skills, and strong attention to detail.

Summary Of Benefits

• Health & Dental Insurance ' 100% of premiums paid by the company with low deductibles.
• 401(k) Retirement Plan ' With 5% company match after 6 months of employment.
• Weekly Pay through Direct Deposit
• Paid Time Off ' Includes vacation, sick leave, and holiday pay.
• Short-Term Disability & Life Insurance.
• Company-provided LIfe insurance coverage.
• Hiring Bonus ' $2,000 sign-on bonus.
• Referral Bonuses ' Earn rewards for bringing great people to the team.
• Reimbursements ' Safety Footwear and Glasses.
• Professional Growth ' Opportunities for training, advancement, and career development.

Summary Of Pay

Compensation for this position is commensurate with education, experience, and relevant qualifications. We value the skills and background each candidate brings and offer a competitive pay structure designed to recognize your expertise and contributions.

Grassland Dairy Products, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.