Order Processing Specialist

Teknion Corporation; Mount Laurel Township (NJ); On-site; USD 42,000 - 55,000; Full time

Job summary

Teknion Corporation in Mount Laurel, NJ is seeking an Order Processing Specialist to accurately process customer and dealer orders in line with SOPs. You will verify POs, ensure financial requirements are met, and document inquiries to ensure timely execution.

The role requires 2–4 years of related experience, proficient MS Office and Google Workspace skills, and strong organizational ability. Overtime may be required as business needs dictate.

Qualifications

• High school diploma or equivalent with 2–4 years of related experience.
• Proficient with Google Workspace (Docs, Sheets, Slides) and Microsoft Office.
• Strong organizational skills and high attention to detail.
• Excellent verbal communication and ability to multitask in a fast-paced environment.
• Overtime may be required by business needs.

Responsibilities

• Process customer and dealer orders accurately within established timelines.
• Review PO notes, line notes, and financial requirements before processing.
• Check exception reports for every processed order.
• Prepare and submit purchase orders to third-party vendors for non-Teknion products.
• Resolve issues related to quotes, CRs, or software to prevent delays.
• Document order-related issues with clear problem descriptions and solutions.
• Follow up with dealers on outstanding issues by Day 2 and escalate by Day 4 if unresolved.
• Respond to manufacturing questions promptly to maintain production schedules.
• Assist dealers with clean order submissions and required form completions.

Skills

Organizational skills

Attention to detail

Verbal communication

Multitasking

Education

High school diploma

Tools

Google Workspace

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Order Processing Specialist

Full Time Mount Laurel, NJ, US

10 days ago Requisition ID: 1421

Reports to: Manager, Order Entry

Position Summary: The Order Processing Specialist accurately processes all customer and dealer orders in compliance with Teknion’s Standard Operating Procedures (SOPs). This role is responsible for verifying purchase orders (POs) and supporting documentation, confirming financial requirements are met, and documenting order‑related inquiries to ensure seamless, timely execution.

Essential Job Duties and Responsibilities:

• Process all orders accurately within established timelines based on specific order types.
• Review Custom Request (CR) notes, line notes, and financial requirements prior to processing and releasing order.
• Check exception reports thoroughly for every processed order.
• Prepare, submit, and follow up on purchase orders to third‑party vendors for non‑Teknion products.
• Proactively resolve issues related to Special Quotes (SQs), CRs, or software to prevent processing delays.
• Document order‑related issues clearly by detailing the specific problem and providing guided solutions.
• Conduct verbal follow‑ups with dealers regarding outstanding issues by Day 2.
• Escalate unresolved order issues to the Manager by Day 4.
• Respond to manufacturing questions expeditiously to maintain production schedules.

3. Dealer & Operational Support

• Assist dealers with clean order submissions and required form completions, such as Direct Bill forms.
• Execute assigned administrative reports and take necessary follow‑up actions.

Additional Responsibilities:

• Maintain professional, courteous, and positive communication with customers, dealers, and internal teams.
• Support a collaborative team environment by remaining mindful of team workloads.
• Demonstrate accountability by taking immediate responsibility for identifying and resolving errors.

Qualifications & Educational Requirements:

• Education & Experience: High school diploma, 2–4 years of related experience and/or training, or an equivalent combination of education and experience.
• Technical Proficiency: Computer literate, including Google Workspace (Docs, Sheets, Slides), Microsoft Office (Word, Excel, PowerPoint), and standard email platforms.
• Skills: Strong organizational skills, high attention to detail, and excellent verbal communication.
• Work Style: Proven ability to multitask and work both independently and collaboratively in a fast‑paced, deadline‑oriented environment.
• Availability: Ability to work overtime as required by business needs.