Order Processing Coordinator

Prime Global Products, Inc.; Ball Ground (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Order Processing Coordinator to streamline order management and enhance customer satisfaction. In this dynamic role, you will manage incoming orders through multiple channels, ensuring timely processing and accurate shipping. Collaborating with warehouse and sales teams, you will play a crucial part in maintaining operational efficiency. If you thrive in a fast-paced environment and possess strong communication skills, this opportunity offers you a chance to make a significant impact in a supportive and growth-oriented workplace. Join a team that values your contributions and fosters your professional development.

Benefits

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Qualifications

• 1-2 years of order management experience required.
• High School Diploma or equivalent mandatory.

Responsibilities

• Manage incoming domestic customer orders via various channels.
• Coordinate with warehouse and sales teams for timely order processing.
• Prepare shipping labels and invoices, ensuring accuracy.

Skills

Verbal Communication

Written Communication

MS Office

QuickBooks

Time Management

Multi-tasking

Attention to Detail

Teamwork

Education

High School Diploma

Bachelor’s Degree

Tools

QuickBooks

True Commerce Transaction Manager

MS Word

MS Excel

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off

POSITION TITLE:

Order Processing Coordinator

JOB DUTIES AND ESSENTIAL FUNCTIONS:

1. Manage incoming domestic customer orders via EDI, Fax, Email and Customer Websites.
2. Enter Import orders into QuickBooks and notify appropriate team members of receipt of a new order.
3. Confirm to customer receipt of New F&D Grand Opening orders and verify fill rates at time of receipt.
4. Coordinate activities with the warehouse and sales teams to ensure timely and accurate order processing and timely product shipment.
5. Manage preparation of shipping labels which includes creating packaging, utilizing knowledge of inventory stock status, ensuring billing accuracy and meeting deadlines.
6. Prepare and send invoices upon pick-up of shipments.
7. Assist the warehouse with managing priorities based on customer shipping guidelines.
8. Make recommendations regarding EDI and shipping performance to minimize penalties and fees from customers.
9. Assist finance with processing adjustments for Amazon FBM orders and prepare weekly report.
10. Participate in cycle counting inventory.
11. Perform other duties that may be required based on business needs.

REPORTS TO:

Operations Manager

SUPERVISORY RESPONSIBILITIES:

None

REQUIRED SKILLS:

1. Excellent verbal and written communication skills.
2. Proficient in MS Office, Word and Excel.
3. Working knowledge of QuickBooks and True Commerce Transaction Manager.
4. Ability to work under time pressure for task completion.
5. Ability to multi-task and prioritize work activities to achieve desired goals.
6. Strong attention to detail.
7. Quick to learn in ambiguous circumstances.
8. Ability to work both independently and as part of a team.

REQUIRED EXPERIENCE:

1. 1-2 years of order management experience.
2. High School Diploma or equivalent.

PREFERRED EXPERIENCE:

1. 2 years of order management experience.
2. Bachelor’s Degree in related field of study.