Order Processing and Returns Associate (Remote)

Keystone Technologies; Spokane (WA); Remote; USD 35,000 - 45,000; Full time

Job summary

Keystone Technologies seeks an Order Processing and Returns Associate for a remote role. In this entry-level position, you will manage customer order processing, facilitate communication, and assist with returns. Ideal candidates will have a high school diploma, customer service experience, and strong organizational skills within a collaborative environment. Benefits include comprehensive health insurance and a 401k match.

Benefits

Medical benefits

Dental and vision insurance

401k with match

Paid time off

Qualifications

• 1-3 years customer service or related experience.
• 1-3 years data entry experience.
• Proficiency in Excel is required.

Responsibilities

• Enter customer purchase orders and coordinate with the warehouse.
• Process shipments and manage back orders.
• Maintain customer records and communicate order statuses.

Skills

Communication

Organizational Skills

Data Entry

Customer Service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Order Processing and Returns Associate (Remote)

Join to apply for the Order Processing and Returns Associate (Remote) role at Keystone Technologies.

This is a permanent remote position. Must be located on either Mountain Standard Time or Pacific Standard Time. Please note this position requires travel to the Headquarters (Lansdale, PA) for onboarding and training during the first week. Do not apply unless you are on MST or PST and able to travel during the first week.

The Opportunity

The Order Processing & Returns Team ensures timely and accurate processing of customer orders and returns, managing the flow from receipt to shipment, and working effectively with customers and departments to fulfill our "Light Made Easy" promise.

Who We Are

Founded in 1945, Keystone Technologies is a family-owned business based in the Greater Philadelphia area, leading in the commercial and industrial lighting industry across the U.S., committed to "Light Made Easy." We foster an engaging and collaborative environment that supports individual growth.

Keystone's Core Values

• Wow Customers
• Grow Passionately
• Do Right
• Value People
• Challenge Convention

What We Offer

Benefits include medical, dental, vision, voluntary and employer-paid life insurance, short-term disability, 401k with match, paid time off, and philanthropic opportunities.

Your Impact

• Enter customer purchase orders into the system and coordinate with the warehouse to fulfill orders
• Process shipments from third-party warehouses
• Manage back orders and communicate with customers
• Collaborate with internal teams on pricing, credit, inventory, and shipping issues
• Update customers on order status
• Develop knowledge of product parts and offerings
• Handle RMA cases and warranty claims with customers and product teams
• Investigate shipping discrepancies and adjust inventory levels
• Coordinate returns and replacements logistics
• Maintain customer records in the system

What You Bring

• High School Diploma or equivalent
• 1-3 years customer service or related experience
• 1-3 years data entry experience
• Proficiency in Microsoft Office, especially Excel
• Excellent communication skills
• Strong organizational skills and attention to detail
• Ability to work independently and in a team
• Ability to prioritize tasks in a fast-paced environment
• Maintain professionalism with internal and external customers

Please note we do not accept unsolicited resumes from recruiters or agencies.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Appliances, Electrical, and Electronics Manufacturing

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