Order Organizer/Scheduler, PRN, Day/Evening

Mary Washington Healthcare; United States; On-site; USD 35,000 - 49,000; Full time

Job summary

Mary Washington Healthcare is seeking an Order Organizer to coordinate system-wide priorities for diagnostics, procedures, and therapies. This role acts as the hub's service coordinator, ensuring 24/7 central patient placement and flow, transfers, and testing across the health system.

You will work with Unit C3s, Nursing, and departments to prioritize requests, reduce discharge delays, and optimize schedules for complex patients while supporting performance improvement initiatives.

Qualifications

• High school graduate or equivalent.
• Minimum 3 years in acute care clinical setting.
• Knowledge of and experience in acute care clinical operations.
• Ability to communicate with clinical staff across departments.
• Critical thinking and independent problem-solving skills.
• Proficiency with basic computer systems (Microsoft Office).
• Ability to sequence multiple tests across service areas.

Responsibilities

• Prioritizes and schedules system-wide diagnostics, procedural and therapeutic services for in-house patients.
• Collaborates with Unit C3s, Nursing, Service Departments to schedule services.
• Prioritizes services for anticipated discharges to ensure timely progression.
• Addresses service event barriers to patient progression; escalates issues as appropriate.
• Coordinates with Nursing and Service Departments to balance patient itineraries.
• Creates transport requests to pull patients to service departments.
• Constructs optimal schedule for patients with multiple service requests.
• Reassesses prioritization of patients with changing conditions for revisions.
• Manages service department order queue and coordinates requests.
• Communicates with Unit C3 and Nursing to ensure patient preparedness.
• Participates in daily POP Huddles; supports departmental improvement initiatives.

Skills

Interpersonal communication

Critical thinking

Independent problem-solving

Multi-tasking

Adaptability

Education

High school diploma or equivalent

Associate's Degree

Tools

Microsoft Office

Job description

Job Summary

Start the day excited to make a difference…end the day knowing you did. Come join our team. Job Summary: The Order Organizer (O2) is responsible for coordinating organization-wide prioritization and scheduling of designated diagnostic, procedural and therapeutic services. This position serves as the service coordinator in the Hub which provides 24/7 central coordination of patient placement and flow, transfers, transportation, and service area testing and procedures for the healthcare system. The O2 works collaboratively with the Hub Clinical Care Coordinator (C3), Unit C3s and service departments to manage and prioritize service area requests for hospitalized and emergency department patients. The O2 is responsible for using clinical and operational knowledge in assessing, prioritizing, and coordinating multiple tests to ensure optimal patient flow and to reduce discharge delays.

Essential Functions and Responsibilities

• Prioritizes and schedules system-wide diagnostics, procedural and therapeutic services for in-house patients.
• Collaborates with Unit C3s, Nursing, Service Departments and/or Central Scheduling for patient information when needed to schedule services
• Prioritizes services for anticipated discharges to ensure timely progression and discharge.
• Assists Unit C3s, Nursing, and Service Departments to address service event barriers to patient progression; escalates issues as appropriate.
• Collaborates with Nursing and Service Departments to balance the patient’s itinerary and optimize both efficiency and timely patient service.
• Creates transport requests to pull patients to service departments; adjusts transport requests to ensure on-time service delivery.
• Constructs optimal schedule for patients with multiple service requests (i.e., complex patients); priori...es key tests to avoid patient progression delays.
• Reassesses prioritization of patients with changing conditions to identify if scheduling revisions are needed.
• Manages service department order queue; coordinates service requests among both inpatient and outpatient schedules.
• Communicates with Unit C3 and Nursing to ensure patient preparedness (i.e., Pre-Procedural Requirements)
• Participates in daily Performance & Order Prioritization (POP) Huddles; anticipates and addresses potential testing delays.
• Remains current on service departments’ specific service management policies and preferences.
• Participates in departmental performance improvement initiatives.
• Performs other duties as assigned

Education, Experience and Qualifications Required

• High school graduate or equivalent
• Minimum experience: 3 years in acute care clinical setting.
• Knowledge of and experience in acute care clinical operations.
• Ability to use interpersonal skills to effectively communicate with clinical Associates across departments.
• Ability to use critical thinking and independent problem-solving skills to address complex situations.
• Proficiency with basic computer systems (i.e., Microsoft Office products).
• Ability to determine appropriate sequencing of multiple diagnostic tests in various service areas.
• Ability to manage and prioritize multiple activities while working in a fast-paced environment.

Preferred

• Associate's Degree
• Strong preference given to experienced radiology or cardiology technologist/technician or candidate with strong clinical judgment skills and differential knowledge of diagnostic, procedural and therapeutic areas within the acute care setting.

MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE).

We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws.

Required Physical Requirements

• Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.

Mental Requirements

• Possesses critical thinking and analytical skills.
• Ability to multi-task.
• Ability to communicate effectively and collaborate with a multi-disciplinary team.

Environmental Requirements and Exposure Hazards

• Potential risk of exposure to chemicals.

“It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”

Compensation Pay Range

$25.42 - $35.59

Working at Mary Washington Healthcare Whether you are a new grad, experienced clinical professional or wanting to begin a career in healthcare, there is no better place than Mary Washington Healthcare.

As a Great Place to Work-Certified™ company we treat our Associates like family – with respect, understanding, and communication.

Safety is our top priority As a healthcare system, patient and Associate safety is our priority which is why all Associates will be required to take the following vaccines*: Annual flu vaccine *MWHC reserves the right to amend this list at any time. Medical and Religious exemptions may apply,. Will be discussed at interview.