Order Manager

Lighthouse Worldwide Solutions; White City (OR); On-site; USD 25,000 - 36,000; Full time

Job summary

Lighthouse Worldwide Solutions, Inc. in White City, OR is seeking a team-oriented professional to manage customer service, order entry, delivery scheduling, and logistics coordination for assigned projects.

The role emphasizes safety, accuracy, and collaboration with freight forwarders, accounting, and sales to ensure on-time shipments and responsive service.

Qualifications

• Bachelor's degree or 1–2 years related experience.
• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Proficient in MS Office.
• Ability to work independently and in a team.

Responsibilities

• Follow safety rules and prioritize Safety First.
• On-site personnel must show up to perform duties.
• Develop and maintain excellent customer relationships.
• Communicate with customers regarding order acceptance, delivery schedule, shipment paperwork, and post-shipment follow-up.
• Coordinate with freight forwarders, distributors, and Accounting on Letters of Credit and Carnets.
• Provide support to sales for potential and existing customers.
• Generate daily, weekly, monthly, and quarterly reports as required.
• Collaborate with other departments to improve operations and profitability.
• Attend daily, weekly, monthly, and quarterly meetings as required.
• Get along with others and avoid creating a hostile environment.
• Able to lift up to 40 pounds and 41+ pounds as a two-person lift.
• Note: the listing reflects essential duties and not a full description.

Skills

Customer service

Communication skills

Microsoft Office

Organizational skills

Teamwork

Problem solving

Education

Bachelor's degree

1–2 years related experience

Tools

Microsoft Office Suite

Job description

This position is responsible for customer service, order entry, delivery scheduling, logistics coordination, and overall management of assigned projects.

Essential duties and responsibilities:

• Follow all safety rules and regulations, all work must be done thinking “Safety First”.
• For all on-site positions, must show up to work to perform job duties.
• Develop and maintain excellent customer relationships.
• Customer communication regarding order acceptance, questions, delivery schedule, paperwork for shipment, and follow up post shipment.
• Work closely with freight forwarders, Distributors, and Accounting regarding Letters of Credit, Carnets, etc.
• Provide support to the sales team for potential and existing customer sales.
• Provide daily, weekly, monthly, and quarterly reports to management as required.
• Working with other departments and management to maintain and improve our operations, profitability, and positive work environment.
• Attending daily, weekly, monthly, and quarterly meetings as required.
• Get along with others, not creating a hostile work environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to work with and as a Team.
• Able to lift up to 40 pounds and 41+ pounds as a two-person lift.
• The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.

Supervisory Responsibilities:

• No supervisory responsibilities

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office Suite, related software and computers.
• Excellent organizational skills and attention to detail.
• Ability to effectively present information and respond to questions from peers, managers, and personnel from various departments.
• Ability to gather and analyze information skillfully, identifying and resolving problems in a timely manner.
• Ability to work independently and in a team environment.

Education and Experience:

• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.