Order Manager

Yugabytedb; Sunnyvale (CA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health plans

Retirement plans

Unlimited PTO

Job summary

Yugabyte seeks a hands-on order management professional to own the end-to-end quote-to-booking process as the company scales. You will review orders from direct sales, channel partners, and cloud marketplaces, ensuring accuracy and policy compliance.

You will build deal checklists, manage marketplace offers, partner payouts, and cross-functional collaboration with Sales, Legal, Billing, and Accounting, while driving data integrity and AI-enabled process improvements.

Qualifications

• 5+ years in Order Management, Deal Desk, Billing Ops or related quote-to-cash role.
• Experience processing cloud marketplace orders, private offers, and channel partners.
• Familiarity with WorkSpan, Salesforce CPQ and ERP/billing systems.
• Proficient with AI tools to automate workflows while maintaining controls.
• Detail-oriented, ownership mindset, and ability to resolve ambiguity.

Responsibilities

• Review and book orders for accuracy, ensuring pricing, terms, and dates align with systems.
• Build and enforce deal checklists from quote to booking with required approvals.
• Own marketplace/order process for AWS, Google Cloud, Azure, Oracle Marketplace.
• Support deal registrations, partner payouts, and co-sell data in SF and WorkSpan.
• Assist month-end/quarter-end close; reconcile bookings, usage and billing data.
• Maintain order data quality and provide regular reporting on bookings and payouts.
• Maintain documentation for internal/external audits and controls.
• Collaborate with Sales, Legal, Billing, and Customer Success on orders.
• Identify AI-driven improvements to reduce errors and cycle time.

Skills

Order management

Marketplace experience

Deal desk coordination

Data accuracy

Cross-functional collaboration

AI tooling awareness

Communication

Education

Bachelor’s degree in Accounting, Finance, Business, or related

Tools

Salesforce

Nue (CPQ)

NetSuite

CPQ platform

Excel

Job description

Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide.

Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits.

Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.

About the Role

We are looking for a hands-on, detail-driven order management professional to own how our deals move from quote to booking as we scale. Reporting to the Corporate Controller, you will make sure every order, whether sold directly, through channel partners, or through cloud marketplaces, is structured, approved, and booked accurately and in line with company policy. You will own Marketplace operations including Private Offer creation, tracking, reporting and establishing integrations to support the broader order management function.

This is an individual contributor role with high ownership and broad visibility. You will sit at the intersection of Sales, Partnerships, Deal Desk, Billing, and Accounting, and you will have the opportunity to build the checklists, controls, and processes that keep our order-to-cash data clean as the business grows.

What You’ll Do

• Order Review & Booking: Review and book customer orders for accuracy, completeness, and compliance with booking policy. Validate that pricing, discounts, terms, products, and dates on the signed order match what is in Nue and Salesforce before an order is booked.
• Deal Compliance Checklists: Build, maintain, and enforce deal checklists that cover the full lifecycle from quote generation through booking in Nue. Ensure required approvals, non-standard terms, and supporting documentation are captured and clearly documented for every deal.
• Marketplace: Own the order process for all marketplace and partner transactions, including direct private offers on AWS, Google Cloud, Azure, and Oracle Cloud Marketplace, channel partner private offers, and reseller orders. Reconcile marketplace offers and disbursement reports against bookings and billing records.
• Co-Sell, Deal Registration & Partner Payouts: Support deal registration and co-sell activity in WorkSpan, and Salesforce so partner attribution and approvals are captured correctly at booking. Track partner referral fees, commissions, rebates, and marketplace incentives, and provide reconciled data to Accounting for accruals and payments.
• Month-End & Quarter-End Close: Support the close by ensuring all bookings are complete and accurate within deadlines. Reconcile bookings, usage, and billing data, and resolve order exceptions ahead of close.
• Booking Data Integrity & Reporting: Serve as the owner of order & subscription data quality in our systems. Produce regular reporting on booking volume, accuracy, cycle time, usage trends, partner-sourced and partner-influenced bookings, and partner payouts for Finance and Partnerships leadership.
• Audit & Controls: Maintain documentation and evidence for order management controls. Support internal and external audit requests related to bookings, contracts, and marketplace transactions.
• Cross-Functional Partnership: Act as a first point of contact for Sales, Deal Desk, Partnerships, Legal, Billing, and Customer Success on order and booking questions. Resolve booking errors quickly and with minimal customer disruption.
• AI & Automation: Identify error patterns and manual workarounds across the quote-to-booking process, and lead the use of AI tools to eliminate them. Examples include AI-assisted contract and order review, automated deal checklist validation, usage anomaly detection, and marketplace and partner reconciliation. Partner with Sales Ops to build AI-enabled workflows across Nue, Salesforce, and downstream integrations, and measure their impact on accuracy and cycle time.

What You Bring

• Experience: 5+ years of experience in Order Management, Deal Desk, Billing Operations, Revenue Operations, or a related quote-to-cash function, ideally within a high-growth technology or SaaS company. People management experience is not required.
• Marketplace & Partner Experience: Hands-on experience processing orders through cloud marketplaces such as AWS, Google Cloud, Azure, or Oracle Cloud, including private offers and channel partner private offers. Experience supporting reseller or co-sell programs. Familiarity with WorkSpan is a plus.
• Systems & Tools: Hands-on experience with Salesforce and a CPQ platform, ideally Nue. Experience with NetSuite or a similar ERP, a billing system, and advanced Excel skills.
• AI Fluency: Practical experience using AI tools (e.g., ChatGPT, Claude, Copilot, or AI features within business systems) to automate or improve finance or operations workflows. Curiosity about new tools and sound judgment about where AI output needs human review and controls.
• Attention to Detail & Ownership: A track record of catching data inconsistencies before they reach billing or financial reporting. Comfort owning ambiguous problems and driving them to resolution with limited supervision.
• Communication: Ability to explain booking policy and deal requirements clearly to Sales and cross-functional partners, and to hold the line on compliance while keeping deals moving.
• Education: Bachelor’s degree in Accounting, Finance, Business, or a related field.

Why Join Us?

• Impact: You will own the quote-to-booking process, subscription activation, and marketplace management that drive our billing and revenue, and shape how that process scales.
• Visibility: You will work closely with the Controller and cross-functional leaders across Sales, Finance, and Operations.
• Growth: An opportunity to build an AI-enabled order management function, including the checklists, controls, and systems that will scale with the company.

We feel strongly about equal pay for equal work, and transparency in compensation is one way to help achieve that. The cash compensation for this role is market competitive, with a range of $150,000–$200,000 USD OTE. As well as equity (when applicable), and benefits including health plans, retirement plans, and unlimited paid time off (PTO). The pay range for this position is a general guideline only and not a guarantee of compensation or salary. The actual pay will vary based on factors including experience, qualifications, and skill level.

Due to the Proclamation, “Restriction on Entry of Certain Nonimmigrant Workers”, which went into effect on September 21, 2025, at this time we are no longer able to sponsor new H-1B visa petitions filed after September 21, 2025 for new hires. We are still able to consider candidates who require H-1B extensions, changes of employer, or other types of work authorization.

Equal Employment Opportunity Statement:

As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in YugabyteDB’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.