Order Manager

PDS Tech Commercial; Charlotte (NC); Presencial; USD 42.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K plan

Paid leave

Medical benefits

Descripción de la vacante

PDS Tech Commercial in Charlotte, NC is seeking an Order Manager to own the end-to-end order lifecycle for an HVAC manufacturer. You will coordinate with scheduling, planning, supply chain and manufacturing to keep orders moving and customers informed at every step.

This role emphasizes problem-solving, relationship-building, and driving operational excellence in a fast-paced industrial environment. Competitive pay and benefits are included.

Formación

• High School Diploma or GED.
• 3+ years in Customer Service or Order Management.
• Excellent communication and relationship-building skills.
• Strong organizational skills and ability to manage multiple priorities.
• Customer-first mindset with problem-solving abilities.

Responsabilidades

• Serve as the primary contact for distributor and direct sales inquiries regarding order status, changes, and delivery schedules.
• Manage customer orders from entry through shipment to the job site, ensuring timely and accurate fulfillment.
• Collaborate daily with scheduling, planning, supply chain, manufacturing, and logistics teams.
• Act as the Voice of the Customer within factory operations and coordinate communications to resolve escalations.
• Build strong working relationships with manufacturing, marketing, distribution centers, sales reps, and customers.

Conocimientos

Customer Service

Order Management

Communication

Organization

Problem-Solving

Educación

High School Diploma

Bachelor's degree

Herramientas

SAP

Salesforce

CRM platforms

Microsoft Office

Descripción del empleo

Drive Customer Success from Order to Delivery!

Location: Charlotte, NC | Schedule: M-F 8am to 5pm | Payrate: $22.39/hour

Are you a customer-focused professional who thrives in a fast-paced manufacturing environment? PDS Tech Commercial is partnering with an industry-leading HVAC manufacturer to find an experienced Order Manager who will play a critical role in delivering an exceptional customer experience.

As the central point of contact for distributor and sales office orders, you'll manage the entire order lifecycle—from initial request through final delivery—while collaborating with cross-functional teams to ensure every order is completed accurately, efficiently, and on time. If you're energized by solving problems, building relationships, and driving operational excellence, this is your opportunity to make a lasting impact.

What You'll Do

As the Order Manager, you'll be the voice of the customer while coordinating with internal teams to keep orders moving and customers informed every step of the way.

Key Responsibilities

• Serve as the primary point of contact for distributor and direct sales office inquiries regarding order status, changes, and delivery schedules.
• Manage customer orders from order entry through shipment to the job site, ensuring timely and accurate fulfillment.
• Collaborate daily with scheduling, planning, supply chain, manufacturing, and logistics teams to support seamless order execution.
• Act as the Voice of the Customer within factory operations by coordinating communications and resolving customer escalations.
• Build strong working relationships with manufacturing, marketing, distribution centers, sales representatives, and customers.
• Monitor customer response times and service quality, identifying opportunities to enhance the customer experience.
• Analyze customer service trends and recommend process improvements that increase efficiency and satisfaction.
• Investigate and resolve customer concerns while routing specialized issues to the appropriate teams.
• Support customer service initiatives, operational projects, and continuous improvement efforts.
• Maintain accurate documentation and order records throughout the order lifecycle.

What We're Looking For

Required Qualifications

• High School Diploma or GED.
• Three (3) or more years of experience in Customer Service, Order Management, or a related customer-facing role.
• Excellent communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with exceptional problem-solving abilities.

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, or a related field.
• Experience in HVAC manufacturing, construction, industrial manufacturing, or factory-based customer service.
• Experience with order management systems, scheduling, warehousing, and supply chain processes.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience using SAP, Salesforce, CRM platforms, or other enterprise business systems.
• Strong analytical skills with exceptional attention to detail.
• Demonstrated initiative, ownership, and a sense of urgency.
• Proven ability to collaborate across multiple departments in a dynamic manufacturing environment.
• Interest in career growth with opportunities for advancement and relocation.

Why Join Us?

At PDS Tech Commercial, we're committed to connecting talented professionals with exceptional employers where they can build rewarding careers. When you join this industry-leading HVAC manufacturer, you'll become part of a collaborative team that values innovation, customer satisfaction, and operational excellence.

Here’s what you can expect:

• Opportunity to work with a recognized leader in HVAC manufacturing.
• A collaborative culture where teamwork, innovation, and customer focus drive success.
• Exposure to cross-functional operations including manufacturing, logistics, supply chain, and sales.
• Career development opportunities with potential for advancement and relocation.
• Competitive compensation and a comprehensive benefits package.
• The chance to make a measurable impact by improving customer experiences and operational performance.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Pay Details: $22.39 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance