Order Management Specialist: Precise, Fast-Paced Ops Pro

Safran; City of Rochester (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Safran Federal Systems in the Rochester area seeks an Order Management Administrator to join a fast-paced, detail-oriented team focused on precise order processing and timely delivery. You will work across Sales, Operations and Engineering to ensure flawless customer experiences and accurate fulfillment.

The role emphasizes collaboration, continuous improvement, and exposure to ERP/CRM systems within regulated defense and aerospace programs.

Qualifications

• High school diploma or equivalent; related degree preferred.
• 1–3+ years in customer service or operations.
• Strong organizational and communication skills.

Responsibilities

• Support mission-critical programs by ensuring timely and accurate order processing and delivery in a fast-paced, high-reliability environment.
• Gain exposure to regulated industry standards (quality, compliance, traceability).
• Collaborate with Sales, Operations, Engineering and Product Management to support full product lifecycle.
• Participate in continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Develop expertise in ERP and CRM systems with growth opportunities.

Skills

Customer service

Operations

Manufacturing

Project coordination

ERP/CRM

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Microsoft Office

ERP/CRM systems

Job description

Safran Federal Systems in the Rochester area seeks an Order Management Administrator to join a fast-paced, detail-oriented team focused on precise order processing and timely delivery. You will work across Sales, Operations and Engineering to ensure flawless customer experiences and accurate fulfillment.

The role emphasizes collaboration, continuous improvement, and exposure to ERP/CRM systems within regulated defense and aerospace programs.