Order Management Administrator

Safran; City of Rochester (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Safran Federal Systems in the Rochester area seeks an Order Management Administrator to join a fast-paced, detail-oriented team focused on precise order processing and timely delivery. You will work across Sales, Operations and Engineering to ensure flawless customer experiences and accurate fulfillment.

The role emphasizes collaboration, continuous improvement, and exposure to ERP/CRM systems within regulated defense and aerospace programs.

Qualifications

• High school diploma or equivalent; related degree preferred.
• 1–3+ years in customer service or operations.
• Strong organizational and communication skills.

Responsibilities

• Support mission-critical programs by ensuring timely and accurate order processing and delivery in a fast-paced, high-reliability environment.
• Gain exposure to regulated industry standards (quality, compliance, traceability).
• Collaborate with Sales, Operations, Engineering and Product Management to support full product lifecycle.
• Participate in continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Develop expertise in ERP and CRM systems with growth opportunities.

Skills

Customer service

Operations

Manufacturing

Project coordination

ERP/CRM

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Microsoft Office

ERP/CRM systems

Job description

The Opportunity:

Step into a role where your precision, problem-solving, and drive truly make an impact. We’re looking for an energized and detail-oriented Order Management Administrator to become a vital part of our team- someone who thrives in a dynamic environment and takes pride in getting things right the first time. You won’t just be processing orders, you’ll be at the center of it all, collaborating with cross-functional teams to ensure every customer’s experience is seamless, efficient, and exceptional. Your work will directly shape how we deliver on our promises.

If you’re someone who enjoys fast-moving challenges, values teamwork, and is eager to grow your skills while making a visible difference, you’ll fit right in. We’re big on collaboration, continuous improvement, and creating opportunities for you to level up your career. Bring your enthusiasm, your attention to detail, and your commitment to excellence- and let’s achieve great things together.

Our Technology:

Safran Federal Systems provides Resilient Positioning, Navigation and Timing (R-PNT) solutions and custom engineering services to U.S. Government agencies, defense organizations and their contractors. Safran Federal Systems is authorized to work on the full spectrum of U.S. Government classified and unclassified projects, in addition to supporting strategic partnerships for key defense PNT technologies.

How I will Contribute:

• Support mission-critical programs by ensuring timely and accurate order processing and delivery in a fast-paced, high-reliability environment.
• Gain exposure to regulated industry standards (e.g., quality, compliance, and traceability requirements common in Defense and Aerospace).
• Collaborate cross-functionally with Sales, Operations, Engineering and Product Management teams to understand and contribute to the full product lifecycle.
• Participate in continuous improvement initiatives aimed at enhancing operational efficiency and customer satisfaction.
• Develop expertise in ERP and CRM systems, planning, and supply chain coordination with opportunities for career growth and advancement.

What You Bring to the role:

• High school diploma or equivalent required; associate or bachelor’s degree in business, supply chain, or related field preferred. Equivalent experience considered.
• Entry-level candidates with strong aptitude and willingness to learn are encouraged to apply.
• 1-3+ years of experience in customer service, operations, manufacturing, or transferable fields preferred.
• Strong organizational, problem-solving, and critical thinking skills with attention to detail and ability to manage multiple priorities.
• Effective communication and collaboration skills, with professionalism in customer and cross-functional interactions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office; ERP, CRM or similar systems experience preferred but not required.
• Positive, proactive mindset with interest in continuous improvement and process innovation.
• Experience in regulated or detail-oriented industries (e.g., manufacturing, healthcare, aerospace, defense) is a plus.
• Ability to perform standard office tasks, including prolonged computer use and movement within a workspace.
• Sound judgment, professionalism, and ability to build strong working relationships with diverse stakeholders.
• Interest in supply chain, operations, or project coordination, with opportunities for growth and advancement.

About Safran Federal Systems

Safran Federal Systems has been awarded as a Winner of the USA Today and Rochester Metro Area Top Workplaces 2026 Award.

In 2022, Safran acquired Orolia, now Safran Trusted 4D, the world leader in Resilient PNT. At the intersection of critical infrastructure and national defense, Safran Trusted 4D solutions govern and protect the integrity of systems that shape the world. In early 2019, Orolia Defense & Security spun off as a separate entity from its parent company Orolia, with the mission of providing resilient Positioning, Navigation and Timing (PNT) solutions and custom engineering services to U.S. Government agencies, U.S. Defense organizations, and their contractors.

In August of 2019, Safran Federal Systems acquired Talen-X, a U.S. company specializing in advanced GNSS (Global Navigation Satellite System) Simulation solutions and Interference, Detection, and Mitigation (IDM) technologies. Talen-X’s portfolio was an ideal fit and has helped to enhance Safran FS’s overall offerings. The acquisition enabled Talen-X’s existing resources, operations and capabilities to be scaled and accelerated to better support the warfighter. Read the press release here.

Safran Federal Systems operates as a proxy-regulated company, Free of Foreign Ownership, Control, or Influence (FOCI). As such, Safran FS Defense & Security is approved to work on the full spectrum of U.S. Government classified and unclassified projects and is positioned to support strategic partnerships in the development of key PNT technologies for the defense market.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.