Order Management Specialist

GE HealthCare; Salt Lake City (UT); On-site; USD 70,000 - 95,000; Full time

Job summary

GE HealthCare is seeking an Order Management Specialist in Salt Lake City to manage customer orders efficiently. This role involves collaborating across departments, ensuring accurate order processing, and maintaining communication while fostering relationships with customers. Ideal candidates should have a background in order management, proficiency in ERP systems, and strong communication abilities.

Qualifications

• Experience in order management or customer service is crucial.
• Able to establish effective communication with teams.
• Previous experience in project management is a plus.

Responsibilities

• Manage the end-to-end lifecycle of customer orders.
• Collaborate with Sales, Logistics, and Customer Service.
• Ensure order validation and approvals before entry.

Skills

Proficiency in ERP systems

Strong verbal and written communication

Ability to work in a fast-paced environment

Basic accounting skills

Proactive follow-up on open issues

Education

Bachelor's degree or equivalent experience

Tools

ERP systems (e.g., SAP, Oracle)

Microsoft Office Suite

Job description

Join to apply for the Order Management Specialist role at GE HealthCare

Join to apply for the Order Management Specialist role at GE HealthCare

Job Description Summary

The Order Management Specialist plays a critical role in ensuring the smooth and efficient processing of customer orders from initiation to delivery. This position is responsible for managing the end-to-end order lifecycle, including order entry, validation, tracking, and issue resolution. The specialist collaborates closely with internal teams such as Sales, Logistics, Finance, and Customer Service to ensure timely and accurate fulfillment of customer requirements.

Job Description Summary

The Order Management Specialist plays a critical role in ensuring the smooth and efficient processing of customer orders from initiation to delivery. This position is responsible for managing the end-to-end order lifecycle, including order entry, validation, tracking, and issue resolution. The specialist collaborates closely with internal teams such as Sales, Logistics, Finance, and Customer Service to ensure timely and accurate fulfillment of customer requirements.

Job Description

Essential Responsibilities

• Process and manage customer orders in ERP systems with accuracy and efficiency.
• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
• Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma...).
• Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.
• Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization. Backlog management.
• Ensure orders validation, compliance and approvals before Order Entry.
• Maintain accurate records of orders, returns, and customer interactions.
• Own and update timely key dates using local operating mechanisms and reports
• Reviews Weekly Business Sales.
• Set up contract review with Finance/OTR Regional Manager.
• Daily follow up of customer credit documentation and inventory
• Give shipping and billing instructions in accordance with contracts terms and conditions.
• Follow shipment, installation, application via reports.
• Follow up on collections issues due to OTR.
• Coordinate with warehouse and logistics teams to ensure timely shipment and delivery.
  
  

Qualifications/Requirements

• Bachelor's degree OR Associates degree OR high school diploma and 5 years related experience in order management, customer service, or supply chain operations.
• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite.
  
  

Desired Characteristics

• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite.
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment
• Need to be able to prioritize work and multi-task
• Proactively follow up on open issues
• Basic accounting skills
• Previous GE Healthcare experience
• Current or previous experience in a project management, customer relations or order management role
• Previous experience supporting Sales or Service teams
• Proven ability to build relationships with remote colleagues
• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers
• Ability to work extended hours and weekends during peak times of the year
  
  

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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