Order Management Specialist

AvaHR; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Job summary

CMI Group is seeking an Order Management Specialist in Phoenix, AZ to manage the day-to-day flow of customer orders from receipt to shipment. You will ensure accurate entry, timely acknowledgments, and diligent tracking of POs and delivery dates.

The role requires 2–4 years in order management or related fields, strong data accuracy, and ERP system experience. A fast-paced manufacturing environment and collaboration with Program Management, Planning, Operations, and Shipping are core aspects.

Qualifications

• 2–4 years of experience in order management, customer service, supply chain administration, or related role.
• Strong attention to detail with accurate data entry and records.
• Experience with ERP/order-management platforms (Syteline, SAP, Oracle, NetSuite or similar).
• Excellent written and verbal communication for cross-functional teams.

Responsibilities

• Enter, acknowledge, and maintain customer orders with high accuracy.
• Monitor purchase orders and track delivery dates for timely fulfillment.
• Research and resolve routine order-status questions and issues.
• Coordinate with Planning, Operations, and Shipping to support on-time delivery.
• Maintain up-to-date order information across systems.
• Communicate order updates to internal teams as required.
• Escalate disputes or risks to the Program Manager when needed.
• Support continuous improvement of order-management processes.

Skills

Order management experience

Attention to detail

ERP familiarity

Communication skills

Multi-tasking

Tools

Syteline

SAP

Oracle

NetSuite

Job description

OrderManagement Specialist

Aerospace & Defense Manufacturing

Location: 3617 E La Salle St, Phoenix, AZ 85040

Full time, On-site required position

REQUIRED: Due to thenature of this position and applicable export control regulations, candidatesmust qualify as a U.S. Person (U.S. citizen, lawful permanent resident, orprotected individual) as defined by 22 C.F.R. § 120.15.

Position Summary:

The Order Management Specialist manages the day‑to‑dayadministrative flow of customer orders from receipt through shipment. This roleis responsible for timely and accurate order entry, order acknowledgment, POand delivery‑date tracking, order‑status research, shipmentcoordination, and maintaining complete and accurate order information. Thespecialist works closely with Program Management, Planning, Operations, andShipping to resolve routine order issues and ensures customer commitments aremet. Escalates disputes, significant delivery issues, or risk to customercommitments to the Program Manager.

Key Responsibilities:

• Enter, acknowledge, and maintain customer orderswith a high degree of accuracy.
• Monitor purchase orders and track delivery datesto ensure timely fulfillment.
• Research and resolve routine order‑statusquestions and issues.
• Coordinate with Planning, Operations, andShipping to support on time delivery.
• Maintain up‑to‑date and accurate orderinformation across all systems.
• Communicate order updates to internal teams asrequired.
• Escalate customer disputes, significant deliveryproblems, or risks to commitments to the Program Manager.
• Support continuous improvement of order‑managementprocesses.

Qualifications:

• 2–4 years of experience in order management,customer service, supply chain administration, or a related operational supportrole.
• Strong attention to detail with a proven trackrecord of accurate data entry and record maintenance.
• Solid understanding of order‑processingworkflows from order receipt through shipment.
• Experience working with ERP or order‑managementsystems; familiarity with platforms such as Syteline, SAP, Oracle, NetSuite, orsimilar is a plus.
• Ability to interpret purchase orders, deliveryschedules, and basic contractual requirements.
• Strong organizational skills, with the abilityto manage multiple orders, deadlines, and priorities simultaneously.
• Effective verbal and written communicationskills for collaborating with internal cross‑functional teams and providingclear order updates.
• Problem‑solving mindset with the abilityto research issues, identify root causes, and follow through on resolutions.
• Comfortable working in a fast‑pacedenvironment with changing priorities.
• Proficiency with standard office software(Excel, Outlook, Word); ability to maintain tracking logs and performancesummaries.
• Customer‑service orientation and acommitment to supporting on‑time and accurate orderfulfillment.
• Ability to escalate appropriately and recognizewhen an issue requires Program Manager intervention.

KeyCompetencies:

• Customer Focus: Ability to understand customerexpectations and support timely, accurate fulfillment of orders.
• Attention to Detail: Ensures precision in orderentry, tracking, and documentation with minimal errors.
• Communication: Clear, professional verbal andwritten communication; able to relay order information across multiple internalteams.
• Collaboration: Works effectively with ProgramManagement, Planning, Operations, and Shipping to troubleshoot and resolveissues.
• Problem‑Solving: Quickly identifydiscrepancies, researches root causes, and proposes practical solutions.
• Time Management: Manages multiple concurrenttasks, deadlines, and priorities in a dynamic environment.
• Adaptability: Adjusts to changing customerrequirements, evolving schedules, and unexpected order issues.
• Systems Proficiency: Comfortable navigating ERPsystems, order platforms, and spreadsheets to maintain accurate and up‑to‑dateinformation.
• Accountability: Takes ownership of orderaccuracy, follow‑through, and escalation when commitments are at risk.
• Professional Judgment: Recognizes when issuesexceed routine scope and require Program Manager involvement.

Physical Requirements:

• Abilityto remain in a stationary position (sitting or standing) for extended periodswhen working at a computer.
• Abilityto move throughout the production floor to observe workflow and communicatewith production teams.
• Abilityto occasionally lift or move materials, documents, or small components up toapproximately 25 pounds.
• Abilityto work safely in a manufacturing environment with noise, machine activity, andrequired PPE.
• Abilityto communicate clearly in person, over the phone, and via electroniccommunication.
• Abilityto review printed and digital documents with or without corrective lenses.
• Abilityto perform fine-motor tasks such as handling documents and entering data.
• Abilityto meet attendance and punctuality expectations required for coordinatingproduction schedules.

The physical requirements described here are representative of those that must be met to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Team oriented company with top paying wages and benefits in the valley in regards to the Aerospace Industry. To qualify for consideration, all candidates must be able to work 40+ hours per week in a fast paced, high-demand, quality environment. All candidates must also have sufficient verbal and written communication skills as well as good problem solving skills.

CMI Group is equal opportunity employer providing competitive wages and benefits. Medical, dental, vision, disability and life insurance available. 401(k) with company match.

CMI Group is a federal subcontractor and maintains a drug-free workplace in accordance with the Federal Drug-Free Workplace Act of 1988 and Arizona Revised Statutes § 23-493. All offers of employment are contingent upon the successful completion of a pre-employment drug screening.

This is an equal opportunity employer and will not discriminate against any employee or applicant due to age, race, disability, veteran status, religion, sexual orientation, gender or any other protected classification. VEVRAA federal subcontractor. This company provides provide equal employment opportunities to applicants without regard to race, color, religion, gender, age, national origin, or disabilities in compliance with federal and state laws including:

• The Civil Rights Act of 1964 as Amended
• Age Discrimination Act of 1967 as Amended
• Rehabilitation Act of 1973
• Vietnam Era Veterans Readjustment Act of 1974
• Americans with Disabilities Act Amendment Act of 2009 (ADAAA)
• The Wagner-Peyser Act as Amended.
• The Workforce Innovation and Opportunity Act
• Fair Credit Reporting Act, 15 U.S.C. 1681 et seq