Order Management Specialist

Hbcu Connect, Llc; Marlborough (MA); Sur place; USD 55 000 - 57 000; Plein temps

Résumé du poste

Cytiva, a Danaher operating company, is seeking an Order Management Specialist in Marlborough, MA. This on-site role involves interacting with customers by phone or email, processing purchase orders, documenting complaints, and handling shipment and billing inquiries.

You should have a High School Diploma or GED, at least 1 year in data entry, and 2 years in customer service; experience with Oracle, Salesforce, and MS Office is a plus.

Responsabilités

• Act as a focal point for customers via email and phone.
• Review and input data quickly and accurately, including purchase orders and sales agreements.
• Address customer concerns with urgency and provide solutions.

Description du poste

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danahers 15+ operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about Danaher Business System which makes everything possible.

The Order Management Specialist is responsible for interacting with customers over the phone or via email to identify needs and determine appropriate action. They are also responsible forprocessing purchase orders, documenting customer complaints, and responding to customer service needs, including shipment, billing and basic product inquiries.

This position reports to the Customer Service Manager and is part of the Commercial Operations Customer Service Team located in Marlborough, MA and will be an on-site role.

What you will do:

• Act as a focal point for customers via email and phone. Excellent data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities. Ability to review and comprehend purchase orders, proposals and sales agreements along with providing customer-related reports to management, sales and customers as needed/required
• Respond to and/or research customer concerns/inquiries with urgency and accuracy. Demonstrate basic problem-solving skills through an investigative approach and provide solutions to problems in situations that are atypical or infrequently occurring
• Execute all tasks assigned by the manager diligently, on schedule and to the highest standard. Work with team members to achieve daily, weekly, and monthly targets understanding that their teams success is their own success and they share responsibility when their team experiences difficulties

Who you are:

• High School Diploma or GED
• At least 1 year of related work experience including but not limited to data entry skills to quickly and accurately review and input data
• At least 2 years of experience in customer service

It would be a plus if you also possess previous experience in:

• Oracle (or similar ERP), Salesforce and MS Office
• Excellent written and verbal communication skills and professional demeanor; demonstrated computerproficiency
• Strong ability to follow and adhere to procedural guidelines; aptitude for interpreting customer inquiries/problems

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether its a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $55,000 $57,000.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].