Order Management Specialist

Videology Imaging Solutions, Inc.; Mansfield (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as an Order Management Specialist, where you will play a vital role in providing sales support and enhancing customer experience. In this dynamic position, you will manage quote generation, customer order processing, and maintain communication with both internal teams and global clients. Your expertise in customer support and sales ERP systems will be crucial in ensuring accurate order management and documentation. This innovative firm values attention to detail and quality, making it an exciting opportunity for those looking to make a significant impact in a collaborative environment.

Qualifications

• 2-5 years of customer support experience in a sales environment.
• Proficient in MS Office and ERP databases.

Responsibilities

• Support purchase order processing and quote generation for global customers.
• Act as a liaison between customers and sales/marketing teams.

Skills

MS Office Proficiency

Customer Support

Sales ERP Experience

Communication Skills

Education

Associate's Degree

Bachelor's Degree

Tools

Syspro ERP

Job description

Description

Join our team as an Order Management Specialist providing sales support in the areas of quote generation, customer purchase order review and processing, order entry and follow up with potential or existing customers globally.

Key Responsibilities

· Support Purchase Order Processing, New/Repeat Quote & Proposal Generation and Order Maintenance supporting global customers

· Support incoming Customer requests via email and phone

· Support Regional Sales Managers, Distributors, and Technical Sales with Proposal / Quotation Development, Order status, Opportunity creation, and Export Compliance.

· Troubleshoot order issues.

· Expedite order/quote while being detailed and quality oriented.

· Review new Orders with appropriate parties as part of the global purchase order review process

· Shared responsibility for documentation and reporting accuracy for Order Management metrics

· Responsible for following all documented process procedures related to Pricing and Syspro ERP maintenance

· Responsible to ensure all Proposed and Quoted products are standard Videology product, utilizing Videology Master Price List. Responsible for escalating non-standard requests to the Director of Global Operations

· Operates cross functionally with Sales, Engineering, Technical Support, Operations and Finance.

· Acts as contact person and liaison on behalf of customers to Videology sales and marketing teams and partners.

Requirements

· Proficient in MS Office including word processing, spread sheets, ERP databases, email and web searches

· Excellent phone and communications skills

· Comfortable speaking with all internal and external levels of customers

Core Qualifications

· Experience: 2 -5 years of Customer Support experience, Sales ERP experience

· Education: AS, BS or equivalent experience

· Location: Mansfield, MA