Order Management SME

Hewlett Packard Enterprise Development LP; Spring (TX); Hybrid; USD 56,000 - 126,000; Full time

Job summary

Hewlett Packard Enterprise is seeking an Order Management SME to join our hybrid team in the US. This role requires 2 days per week in an HPE office and involves writing BRDs, validating designs, and coordinating cross-functional initiatives across Pricing, Logistics and Finance.

You will analyze customer master and sales data, support SIT/UAT, and ensure smooth resolution of issues with internal teams. A Bachelor's degree and 2–4 years SAP experience are preferred.

Qualifications

• Bachelor's degree in Business Management or equivalent.
• Typically, 2–4 years' experience using SAP.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Write business requirement documents and review functional system design documents and approved for implementation.
• Developed and work on solutioning requirements.
• Perform SIT and UAT testing, log defects.
• Work with IT to retest and close.
• Work with internal or external teams on cross functional projects such as Pricing, Customer Service, Logistics, Revenue, Finance, etc.
• Document processes, facilitate requirements gathering and design review sessions, develop test scripts.
• Support Global OM team for troubleshooting and resolving system issues as well as cross functional escalations.
• Backup for EDI SME global team, during development, testing, and implementation.
• Analyze large volumes of data related to Customer Master and Sales Orders throughout test cycles and deployment.
• Monitor and maintain JIRA stories or ServiceNow tickets for enhancements and projects to ensure resolution.

Skills

Analytical skills

Problem solving

Storytelling

Communication

Education

Bachelor's degree

Tools

SAP

Job description

Order Management SME

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Management Level Definition: Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities

• Write business requirement documents and review functional system design documents and approved for implementation.
• Developed and work on solutioning requirements.
• Perform SIT and UAT testing, log defects.
• Work with IT to retest and close.
• Work with internal or external teams on cross functional projects such as Pricing, Customer Service, Logistics, Revenue, Finance, etc.
• Document processes, facilitate requirements gathering and design review sessions, develop test scripts.
• Support Global OM team for troubleshooting and resolving system issues as well as cross functional escalations.
• Backup for EDI SME global team, during development, testing, and implementation.
• Analyze large volumes of data related to Customer Master and Sales Orders throughout test cycles and deployment.
• Monitor and maintain JIRA stories or ServiceNow tickets for enhancements and projects to ensure resolution.

Education and Experience Required

• Bachelor's degree in Business Management or equivalent
• Typically, 2-4 years' experience using SAP

Knowledge and Skills

• Ability to apply analytical, statistics and problem-solving skills.
• Understanding of business and order processing tools, systems and practices
• Strong written and verbal communication skills
• Ability to effectively communicate in storytelling and script writing

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Salary and Compensation

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

• Annual Salary USD 68,700 - 113,700 in Massachusetts
• Annual Salary USD 68,700 - 125,500 in California
• Annual Salary USD 55,500 - 125,500 in Texas
• Variable incentives may also be offered.

Employee Benefits Information

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosures

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Job: Sales Operations

Job Level: Intermediate