Order Management Representative

Indotronix Avani Group; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

Indotronix Avani Group in the United States seeks a detail-oriented administrative professional to manage the order backlog by analyzing trends, generating reports, and addressing past-due lines with corrective actions.

You will reconcile open orders, maintain a master supplier tracking list, build supplier relationships, collect invoice copies and shipment dates, and add notes to records to ensure accurate, auditable data.

Qualifications

• Experience analyzing trends and reports to manage order backlog.
• Ability to reconcile open orders and identify issues.
• Maintain master tracking reports and supplier contact lists.

Responsibilities

• Analyze trends and reports to identify backlog and overdue lines.
• Run and analyze reports to identify backlog/open orders.
• Reconcile open orders and lines for assigned suppliers.
• Maintain master tracking report of suppliers with open orders.
• Build relationships with suppliers to resolve root causes and issues.
• Maintain supplier open order contact list including name, phone and email.
• Obtain invoice copies and shipment dates from suppliers and take action.
• Add notes to orders and keep adequate records.

Skills

Backlog management

Analytical reporting

Supplier coordination

Education

High school diploma or equivalent

Tools

Excel

ERP system

Job description

• This role is responsible managing the overall order backlog by analyzing trends and reports, then addressing past due lines by taking appropriate actions and creating corrective measures.


• Run and analyze reports to identify current backlog/open orders


• Reconcile and analyze open orders and open lines for potential issues for assigned suppliers


• Maintain a master tracking report of suppliers with open order count and open order dollars


• Build working relationships with suppliers to identify and resolve open order root causes and potential issues


• Maintain a current supplier open order contact list including name, phone number and email address


• Obtain invoice copies and/or new shipment dates from suppliers and take appropriate action


• Add notes to the order(s) worked and maintain adequate records

Requirements:

• Minimum of 3 years clerical or administrative support experience