Order Management Representative

The Panther Group; Maynard (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

The Panther Group is seeking an Order Management/Customer Service Representative in the Maynard, MA area to own the customer experience from quote to delivery. You will be the primary contact for customers, coordinate orders, and maintain clear communication on status and timelines.

Ideal candidates have B2B customer service experience, strong communication and organizational skills, and a proactive, detail-oriented mindset.

Qualifications

• Customer service experience in a B2B environment
• Strong written and verbal communication skills
• Excellent organization and time-management skills
• Ability to manage multiple priorities and follow through on details
• Proactive, self-directed approach to work
• Comfortable building and maintaining customer relationships
• Intermediate proficiency with Microsoft 365, including Excel, Outlook, and Word
• Manufacturing experience preferred, particularly light manufacturing
• Aerospace or defense industry experience is a plus, but not required

Responsibilities

• Serve as the primary point of contact for customers throughout the order process
• Manage customer requests and RFQs (Requests for Quote)
• Coordinate orders from the initial quote through production and completion
• Communicate order status, timelines, and updates to customers
• Work closely with internal teams to ensure customer requirements are understood and orders stay on track
• Proactively follow up on open orders and outstanding items
• Maintain accurate customer and order information
• Manage multiple orders and projects while maintaining strong attention to detail
• Build and maintain strong B2B customer relationships
• Address customer questions and concerns and ensure timely follow-through

Skills

Customer service

B2B experience

Written communication

Verbal communication

Organization

Time management

Multitasking

Microsoft 365

Excel

Outlook

Word

A&D experience

Tools

Microsoft 365

Job description

About the Opportunity

We are seeking an Order Management/Customer Service Representative to join a small, specialized manufacturing company in the Maynard, MA area. The company is a specialized manufacturer serving customers across the commercial, aerospace, and defense industries.

This is an excellent opportunity for someone who enjoys building customer relationships, staying organized, and taking ownership of the customer experience from the initial request through order completion.

This is not a high-volume call center environment. Each order requires attention to detail, proactive follow-up, and coordination with internal teams.

What You'll Do

• Serve as the primary point of contact for customers throughout the order process
• Manage customer requests and RFQs (Requests for Quote)
• Coordinate orders from the initial quote through production and completion
• Communicate order status, timelines, and updates to customers
• Work closely with internal teams to ensure customer requirements are understood and orders stay on track
• Proactively follow up on open orders and outstanding items
• Maintain accurate customer and order information
• Manage multiple orders and projects while maintaining strong attention to detail
• Build and maintain strong B2B customer relationships
• Address customer questions and concerns and ensure timely follow-through

What We're Looking For

• Customer service experience in a B2B environment
• Strong written and verbal communication skills
• Excellent organization and time-management skills
• Ability to manage multiple priorities and follow through on details
• Proactive, self-directed approach to work
• Comfortable building and maintaining customer relationships
• Intermediate proficiency with Microsoft 365, including Excel, Outlook, and Word
• Manufacturing experience preferred, particularly in a light manufacturing environment
• Aerospace or defense industry experience is a plus, but not required

Why Consider This Opportunity?

• Small, close-knit manufacturing environment
• Opportunity to take ownership of customer relationships and orders
• Work with customers across commercial, aerospace, and defense industries
• Professional environment focused on quality, communication, and customer service