Customer Service/Contracts Representative

Barnes Group; East Granby (CT); On-site; USD 55,000 - 85,000; Full time

Job summary

Barnes Aerospace East Granby is seeking a dynamic professional to lead manufacturing operations support. You will review RFQs, partner with customers and sales to clarify requirements, and develop accurate quotes while ensuring timely order entry and production planning.

A focus on Lean improvements and cross-functional collaboration is essential to meet daily quality and productivity goals. The role emphasizes independent multi-tasking, strong communication, and attention to detail within a

Qualifications

• 5 years related customer service experience; aerospace industry preferred.
• Proficient in Windows PC environments and MS Office.
• Exemplary oral and written communication skills.
• Able to apply problem-solving techniques to inquiries.
• Strong attention to detail and accuracy.
• Good interpersonal skills across management and customers.
• Ability to multi-task and drive Lean process improvements.

Responsibilities

• Review, research and organize RFQ (request for quotes).
• Work with customers and sales to understand quote and product requirements.
• Develop formal quotes from engineering estimates and sales direction.
• Communicate with Sales on quote status and follow up.
• Enter new orders and amendments into Sales Order System.
• Support production planning with accurate work order packets.
• Monitor RFQs through quote process and expedite where needed.
• Maintain quote/PO/RFQ and other files as required.
• Direct incoming calls to the appropriate department/employee.
• Support Customer Service, Product Engineering, and Sales on projects.
• Maintain leadership standard work and back up production/customer service roles.
• Perform other duties as required.

Skills

Customer service

MS Office

Communication skills

Problem solving

Attention to detail

Interpersonal skills

Lean improvements

Education

Associate’s degree in manufacturing

Tools

MS Office Suite

Job description

Barnes Aerospace East Granby MRO has an exciting career opportunity for a dynamic goal-oriented individual to play an integral role in manufacturing operations. The right candidate should be self-driven and have a demonstrated ability of leading his/her team to meet the daily quality and productivity goals, while maintaining a central focus on continuous improvements. If you are a high-energy individual who thrives in a fast-paced environment, this position may be of special interest to you.

Core Responsibilities:

• Review, research and organize RFQ (request for quotes).
• Work closely with customers and sales to understand quote and product requirements (quality, timing, prints, revision levels, etc.).
• Develop formal quotes from engineering estimates and sales direction, ensuring a high level of accuracy.
• Communicate with Sales team regarding quote status and follow up.
• Timely and accurate entering of new orders and amendments into Sales Order System.
• Support production planning through timely and accurate assembly of work order packets.
• Monitor progress of RFQs through the quote process, ensuring best possible turn and expediting quotes where appropriate.
• Maintain quote/Purchase Order/RFQ and other files as required.
• Direct incoming calls to the appropriate department/employee.
• Support Customer Service, Product Engineering, and Sales team on various projects and tasks.
• Maintain leadership standard work.
• Serve as a back up to production and special-order customer service positions.
• Perform other duties as required.

Qualifications:

• 5 years relatedcustomer service experience. Aerospace industry experience preferred.
• PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages.
• Exemplaryoral and written communication skills.
• Problem solving techniques to assist in resolving inquiries.
• Strong attention to detail
• Good interpersonal skills and ability to relate across all levels of internal management and external customers.
• Ability to work independently to multi-task handling simultaneous work assignments and projects and drive "Lean" process improvements.

Education Requirements:

• Associate’s degree in manufacturing, Engineering, Business Administration, Supply Chain, or Operations or related discipline is a plus