Order Management Representative

Aston Carter; Georgetown (KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

HSA

Transportation benefits

PTO / Vacation

Job summary

Aston Carter is seeking an Order Management Representative in Georgetown, Kentucky, on a hybrid schedule. This 6-month contract-to-hire role involves managing customer orders, coordinating with internal teams, and ensuring timely, accurate service for customers.

The position offers exposure to customer service, logistics, and sales support in a fast-paced environment, with opportunities for career growth into operations or account management.

Qualifications

• Bachelor's degree preferred OR 2-4 years of relevant experience.
• Excellent communication and organizational skills are essential.
• Ability to multitask in a fast-paced environment and maintain accuracy.

Responsibilities

• Serve as primary point of contact for customers and provide timely support.
• Process customer orders, inquiries, and updates accurately and efficiently.
• Coordinate with internal teams to ensure smooth product delivery and issue resolution.
• Track order status and proactively communicate updates to customers.
• Maintain accurate order records and data in company systems.
• Support sales initiatives by building strong customer relationships and identifying opportunities for growth.
• Analyze order, inventory, and customer data to support business decisions and processes.

Skills

Strong communication

Relationship-building

Attention to detail

Multitasking

Analytical skills

MS Excel / Office

Education

Bachelor's degree preferred

2-4 years experience in customer service/sales support/logistics

Tools

ERP systems

Microsoft Excel

Job description

• Hybrid schedule

Location: Georgetown, Kentucky, 40324

Duration: 6-Month Contract to Hire

Pay: $23-$25/hour

Schedule: Monday - Friday | 7:30am-4:15pm or 8am-5pm (Hybrid)

Are you someone who enjoys building relationships, solving problems, and keeping things organized? We're looking for a customer-focused professional to join our team as an Order Management Representative. This is an excellent opportunity for someone looking to grow their career in customer service, operations, logistics, supply chain, or sales support while working in a collaborative and fast-paced environment.

In this role, you'll be the go-to resource for customers, helping ensure orders move smoothly from start to finish while partnering with internal teams to deliver an exceptional customer experience.

Why You'll Love This Opportunity

• Hybrid work environment with a consistent Monday-Friday schedule
• Gain exposure to customer service, sales support, inventory management, and logistics
• Work closely with cross-functional teams across sales, operations, and supply chain
• Make a direct impact on customer satisfaction and business success
• Strong opportunities for career advancement into sales, operations, supply chain, or account management roles

What You'll Do

Georgetown, Kentucky, 40324

• Serve as a primary point of contact for customers, providing exceptional service and timely support
• Process customer orders, inquiries, and updates accurately and efficiently
• Coordinate with internal teams to ensure smooth product delivery and issue resolution
• Track order status and proactively communicate updates to customers
• Manage order records and maintain accurate data in company systems
• Monitor inventory levels and coordinate shipments to meet customer needs
• Support sales initiatives by building strong customer relationships and identifying opportunities for growth
• Analyze order, inventory, and customer data to support business decisions and continuous improvement
• Help resolve customer concerns and contribute to process improvements across the organization

What We're Looking For

• Bachelor's degree preferred, OR 2-4 years of experience in customer service, sales support, logistics, supply chain, operations, or a related field
• Strong communication and relationship-building skills
• Highly organized with excellent attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Strong analytical and problem-solving abilities
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint
• Experience with ERP systems is a plus
• Japanese language skills are welcomed but not required

Work Environment

• Hybrid schedule
• Monday-Friday, 7:30 AM-4:15 PM or 8:00 AM-5:00 PM
• Up to 10% travel
• Full-time position

Job Type & Location

This is a Contract to Hire position based out of Georgetown, KY.

Pay And Benefits

The pay range for this position is $23.00 - $25.00/hr.

• Medical
• dental & vision
• Critical Illness
• Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a hybrid position in Georgetown,KY.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.