Order Management Deliver Operator

Innomotics; Alpharetta (GA); Hybrid; USD 50,000 - 93,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

401(k) match

Paid time off + holidays

Tuition reimbursement

Remote-friendly

Job summary

Innomotics seeks an Order & Sales Support Specialist for its Low Voltage IEC Motor line. You will report to the LVM US Head and support the sales team by accurately handling orders from receipt to closure, coordinating with internal teams and customers.

Based in Alpharetta, GA with a hybrid schedule, you will enter orders in SAP, manage part numbers, and communicate clearly with customers to ensure timely delivery and satisfaction.

Qualifications

• AA Degree or High School Degree with equivalent experience in similar area; Bachelor’s Degree preferred.
• 4–8+ years’ experience in a customer focused environment.
• SAP experience required.
• Microsoft Office tools (Excel, PowerPoint, Word).
• Knowledge of standard contract terms and conditions.
• Experience with INCOTERMS.

Responsibilities

• Monitor central mailbox for incoming orders and order follow up for LV IEC Motors.
• Enter new orders into SAP timely and accurately; process credit returns domestically and internationally.
• Arrange part number creation to facilitate order execution.
• Analyze and respond to customer comments with direct answers or engineering support.
• Prepare change orders and ensure adherence to procedures.
• Maintain progress throughout execution of orders.
• Collaborate with Factory Order/Project Managers for price/schedule changes.
• Maintain accurate SAP dates supporting shipments and KPIs.
• Track deliverables and communicate clearly with customers.
• Manage data workflow with CRM tools.
• Use CRM to communicate with customers, suppliers and affiliates.
• Integrate processes to propose effective solutions.

Skills

Customer focus

Teamwork

Interpersonal skills

Education

AA Degree or high school with experience

Bachelor’s degree preferred

Tools

SAP

Excel

PowerPoint

Word

Job description

We are looking for Order & Sales Support Specialist to join our team at Innomotics.

Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.

Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

The role.

Innomotics is seeking an Order & Sales Support Specialist for our Low Voltage IEC Motor product line. Reporting to the LVM US Head and daily support from the Sales Support Team Lead, this role involves managing orders from receipt to closure. Responsibilities include navigating internal processes, booking orders in SAP, confirming details to customers, initiating Purchase Orders, coordinating project execution, and closing orders upon meeting deliverables. Collaboration is needed with teams such as Sales, Order Managers, Project Managers, and others.

This role is based in Alpharetta, GA and will work a hybrid schedule.

Responsibilities

• Monitor central mailbox for incoming orders and order follow up for LV IEC Motors
• Enter new orders into SAP timely and accurately, process credit returns to both domestic and international Innomotics facilities.
• Arrange part number creation to facilitate order execution.
• Analyze and process customer comments either with direct answers and/or through factory engineering support.
• Prepare and offer change orders when appropriate and through adherence with established procedures.
• Maintain/Support progress throughout the execution of orders.
• Collaborate with Factory Order/Project Managers for any changes in price, schedule etc.
• Maintain accurate SAP dates as it supports shipment/deliverables and other key KPI’s.
• Track deliverables and maintain timely, clear communication with customers.
• Manage the data workflow as itinteracts with the CRM tools
• Utilize CRM tool to directly communicate to internal/external customers, suppliers and affiliates.
• Integrate processesand results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions

Your profile.

Required Knowledge/Skills, Education, and Experience

• AA Degree or High School Degree with equivalent experience in similar area, Bachelor’s Degree preferred
• 4 – 8+ years’ experience working within a customer focused environment
• SAP experience required
• Microsoft office tools (Excel, PowerPoint, Word)
• Knowledge of standard contract terms and conditions
• Experience with INCOTERMS
• Ability to work in fast paced environment
• Must have strong interpersonal skills
• Must be able to work in team environment
• Dedicated and inventive to achieve goals independently as well as work well in groups
• Flexibility to adjust and thrive in an environment with changing requirements, schedules, and priorities for multiple projects or assignments

The pay range for this position is $50,300 - $93,300. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

What we offer.

At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.

Why you’ll love working at #TeamInnomotics

• Competitive compensation based on qualifications
• Medical, dental, prescription and vision coverage, first day of employment
• Matching 401(k) (immediate employer match)
• Competitive paid time off plan, paid holidays, and floating holidays
• Education and tuition reimbursement programs available
• Flexibility to work remotely a few days a week
• Paid parental leave

Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision

Innomotics follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .

California residents have the right to receive additional notices about their personal information. To learn more, Click here .