Order Management & Customer Experience Specialist

Champion Container Corporation; Wood Dale (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

Champion Container Corp in the United States is seeking a Customer Service Representative to manage the full order cycle, from order entry to customer delivery, coordinating with shipping, customers and warehouse locations.

The ideal candidate has a Bachelor’s degree or equivalent and 2–3 years in manufacturing or customer service, strong MS Office skills, and the ability to multitask in a fast-paced environment; travel to Canada may be required; salary range is $50,000-$60,000 and we are an

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2–3 years in manufacturing or customer service.
• Strong attention to detail and follow‑up skills.
• Proficient in MS Office (Excel, Word, Teams, Outlook).
• Ability to work in a fast-paced environment and meet deadlines.
• Effective communication and troubleshooting abilities.

Responsibilities

• Works with customer service, shipping, and customers to manage the full life order cycle from order entry to customer delivery.
• Maintain and create orders for customers using our internal ERP system.
• Coordinate shipping information for pickup or delivery to customer and or warehouse locations.
• Process debits and credits, and review and process customer invoicing.
• Maintain customers price files in collaboration with the corporate customer service team.
• Work with internal and external customers to troubleshoot and expedite customer needs.
• Communicate with customers on their order project status, answering enquiries on shipment dates, etc.

Skills

Customer service

Attention to detail

Multitasking

Communication

Troubleshooting

Data management

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft Outlook

Job description

Champion Container Corp in the United States is seeking a Customer Service Representative to manage the full order cycle, from order entry to customer delivery, coordinating with shipping, customers and warehouse locations.

The ideal candidate has a Bachelor’s degree or equivalent and 2–3 years in manufacturing or customer service, strong MS Office skills, and the ability to multitask in a fast-paced environment; travel to Canada may be required; salary range is $50,000-$60,000 and we are an