Order Management & Customer Experience Specialist

Yokogawa; Newnan (GA); On-site; USD 55,000 - 76,000; Full time

Job summary

Yokogawa is seeking a Customer Support Specialist III to provide advanced order management, customer support, and issue resolution for Industrial Automation and Test & Measurement products across the territory. You will act as a critical link between customers, channel partners, sales teams, and internal functions to ensure accurate orders and on‑time delivery.

The role requires strong ownership, cross‑functional collaboration, and the ability to manage complex orders, escalations, and

Qualifications

• Strong knowledge of order management processes and systems.
• Ability to manage complex customers, BPO partner, and channel partner interactions.
• Excellent verbal and written communication skills.
• Strong problem‑solving and analytical skills.
• Proficiency in Microsoft Office (Excel, Word, Teams, Outlook) and SAP.
• Ability to work cross‑functionally with multiple departments.

Responsibilities

• Facilitate end‑to‑end order management support for Yokogawa channel partners, customers, and BPO partners to ensure orders are entered, validated, and released accurately and on time.
• Manage and resolve a targeted volume of daily customer and order‑related cases, including complex and escalated issues.
• Perform detailed purchase order review and validation to ensure completeness and alignment with quotations, contracts, and system requirements.
• Coordinate with customers, channel partners, sales, and internal teams to obtain missing or unclear order information.
• Execute full order lifecycle activities including quotations, order entry, order changes, cancellations, returns, and expediting.
• Act as the primary point of contact for customer and channel partner support, ensuring consistent communication and issue resolution.

Skills

Order management

Customer service

Cross-functional collaboration

Analytical thinking

Communication

Education

High School Diploma or equivalent, two-year technical degree and/or three to five years of equivalent experience

Tools

SAP

Microsoft Office

Excel

Outlook

Job description

Yokogawa is seeking a Customer Support Specialist III to provide advanced order management, customer support, and issue resolution for Industrial Automation and Test & Measurement products across the territory. You will act as a critical link between customers, channel partners, sales teams, and internal functions to ensure accurate orders and on‑time delivery.

The role requires strong ownership, cross‑functional collaboration, and the ability to manage complex orders, escalations, and