Order Management Coordinator

American Bankers Insurance Company of Florida; Irving (TX); On-site; USD 29,000 - 48,000; Full time

Job summary

Assurant in Irving, TX is seeking an Order Management Coordinator to serve as a liaison between Operations/Fulfilment/Planning/Customer Experience and the Order Management Specialist under supervision, supporting customer priorities based on supply changes and product availability.

The role emphasizes training Order Management specialists, troubleshooting insurance orders, and optimizing order management processes.

Qualifications

• High School Diploma or equivalent.
• 2+ years of distribution and logistics background.
• MS Excel proficiency to manage large amount of data.
• MS Word proficiency to create basic documents and reports.
• Good communication skills to interact and influence others.

Responsibilities

• Manage all communication with Materials, Operations, and Fulfilment centers to satisfy and process all insurance orders and ensure timely shipment of devices within SLA.
• Use the current warehouse management system (Oracle) to modify, migrate, and push orders using technical knowledge to facilitate order flow until shipment.
• Verify all order lines and prepare daily reports, manage all shipments, and respond to all inquiries regarding order status and resolve all order issues.
• Monitor and evaluate all order issues and resolve them using available tools.
• Work in tandem with the Purchasing department to resolve escalations for claims that cannot be satisfied based on current stock availability.
• Generate multiple reports to send priority and urgency to other departments.
• Conduct technical research for current claims requiring migration of existing models and execute those migrations to satisfy claims within SLA.
• Communicate with the Planning Department regarding devices that need to be prioritized from production lines for all programs.
• Ensure FIFO is followed to satisfy older claims.
• Conduct additional research as needed to move orders from Entered status to Booked status, allowing orders to be cascaded within the system.
• Create feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholders.
• Create reports of status, pending shipment, and overall status of claims at a model level for all programs and the action items needed to fulfill and troubleshoot orders.
• Other duties as assigned.

Skills

MS Excel

MS Word

Communication

Education

High School Diploma or equivalent

Tools

Oracle

Job description

The Order Management Coordinator will serve as a liaison between Operations/Fulfilment/Planning/Customer Experience areas and Order Management Specialist under the guidance and supervision of Order Management Manager to support customer priorities based on changes in supply, product availability, or changing customer requirements. Offer Guidance and execution plans with troubleshooting on all insurance claims and other order types to identify and execute various enhancements to all order management processes. Following standard procedures and policies with Order Management Specialists and other organization stakeholders using judgment and on-the-job knowledge in responding to internal customers. The OM Coordinator should demonstrate expertise in problem solving, bringing new ideas and creative solutions to existing processes and issues. This individual will act as a trainer to Order Management specialists by sharing knowledge and expertise within the department. This is an onsite role in our Irving, TX facility with a schedule of Monday - Friday, 11:00 AM – 8:00 PM.

Responsibilities

• Manage all communication with Materials, Operations, and Fulfilment centers to satisfy and process all insurance orders and ensure timely shipment of devices within SLA.
• Use the current warehouse management system (Oracle) to modify, migrate, and push orders using technical knowledge to facilitate order flow until shipment.
• Verify all order lines and prepare daily reports, manage all shipments, and respond to all inquiries regarding order status and resolve all order issues.
• Monitor and evaluate all order issues and resolve them using available tools.
• Work in tandem with the Purchasing department to resolve escalations for claims that cannot be satisfied based on current stock availability.
• Generate multiple reports to send priority and urgency to other departments (e.g., priorities needed to satisfy backorders, receiving daily priorities, kitting priorities).
• Conduct technical research for current claims requiring migration of existing models and execute those migrations to satisfy claims within SLA.
• Communicate with the Planning Department regarding devices that need to be prioritized from production lines for all programs.
• Ensure FIFO is followed to satisfy older claims.
• Conduct additional research as needed to move orders from Entered status to Booked status, allowing orders to be cascaded within the system.
• Create feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholders.
• Create reports of status, pending shipment, and overall status of claims at a model level for all programs and the action items needed to fulfill and troubleshoot orders.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 2+ years of distribution and logistics background.
• MS Excel proficiency in order to manage large amount of data.
• MS Word proficiency in order to create basic documents and reports.
• Good communication skills in order to interact and influence others.

Preferred Qualifications

• BS/BA on a technical field preferred.
• Oracle experience a plus.
• Experience in inventory control, material management/movement of more than 2 years desired.

Working Conditions

Occasional: bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, being near moving machinery, and office machinery. This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. Employee is occasionally required to stand and walk, lift, carry and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Ability to talk and hear. Required to use hands and fingers, handle, or feel objects, tools, or controls.

Pay Range

Pay Range: $20.96 - $34.59 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit the AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.