Order Management Associate — EDI & Fulfillment

ADP, Inc.; Cypress (CA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Hybrid is hiring an Assistant, Order Management in Cypress, CA. The role focuses on timely and compliant production order coordination to meet customer requirements and on-time shipments.

You will process sales orders, manage EDI tasks, and collaborate with PPAM, Production, and Import teams to resolve issues and maintain accurate order data. Strong attention to detail and multitasking are essential.

Qualifications

• Minimum 2 years experience in sales order & EDI processing & customer service.
• Working knowledge of AS400 preferred.
• Familiar with domestic apparel production processes.
• Proficient with Microsoft Word, Excel, Outlook; comfortable with internal programs.
• Excellent attention to detail & organizational skills.
• Fast learning abilities.
• Must adapt well to change & work under tight deadlines.
• Self-motivated with ability to work independently and in a team.

Responsibilities

• Coordinate with PPAM for hand-over of orders.
• Maintain understanding of customer floor-ready requirements & compliance.
• Process Sales orders in the system within 24 hours of receipt.
• Review cost sheet/worksheet for accuracy.
• Confirm entry of blanks info & contractor assignment in Unity.
• Create Sales Order & Cut Ticket in AS400.
• Issue packing instructions for all orders.
• Pick & pack orders & supply contractors with pack slips & ship labels.
• Manage open order profile daily; update systems for date, status & revisions.
• Keep PPAM & Sales advised of issues affecting delivery.
• Follow production orders from start to finish to meet customer dates.
• Coordinate with Production Managers & Import Team on shipment statuses.
• Inform Production & Purchasing of changes affecting progress.
• Assign customer UPCs when applicable.
• Enter item numbers in customer website when applicable.
• EDI duties may include translations, editing POs, posting.
• Submit routing info before routing window; confirm routing completed.
• Systematically pack orders in customer systems for pick & pack.
• Understand & operate in customer portals where applicable.
• Use reporting tools to ensure on-time deliveries.

Skills

Sales orders processing

EDI processing

Customer service

Attention to detail

Organizational skills

Fast learning

Adaptability

Verbal & written communication

Tools

AS400

Microsoft Office

Job description

Hybrid is hiring an Assistant, Order Management in Cypress, CA. The role focuses on timely and compliant production order coordination to meet customer requirements and on-time shipments.

You will process sales orders, manage EDI tasks, and collaborate with PPAM, Production, and Import teams to resolve issues and maintain accurate order data. Strong attention to detail and multitasking are essential.