Order Management Analyst - Hybrid, West Coast Hours

Axon; San Francisco (CA); Hybrid; USD 57,000 - 91,000; Full time

Benefits offered by this job

401k match

PTO

Parental leave

Medical coverage

Dental coverage

Vision coverage

Fitness programs

Wellness support

Learning & Development

ERGs

Office snacks

Job summary

Axon is seeking an Order Management Analyst to ensure accurate, efficient order-to-cash processes in a hybrid, West Coast-focused role. You’ll manage end-to-end order processing, review contracts for revenue integrity, and resolve complex issues across Sales, Finance, Fulfillment, Product, and Customer Success.

The role emphasizes process automation, training, and contributing to revenue forecasting. Hybrid work with onsite Tue-Fri and remote Mon, located in Axon hubs across major cities.

Qualifications

• 4+ years in Order Management, Revenue Operations, or Order-to-Cash environments.
• Experience managing complex global transactions with minimal supervision.
• Strong understanding of revenue controls, audit requirements, and booking compliance.
• Advanced proficiency in ERP/CRM systems (Salesforce, D365, SAP, NetSuite or similar).
• Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar).
• Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations.

Responsibilities

• Independently manage end-to-end order processing including validation, booking, amendments, system corrections, and releases.
• Review and interpret contracts, pricing structures, and terms to ensure accurate order entry and revenue integrity.
• Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance.
• Partner with Sales, Sales Operations, Finance (AR), Fulfillment, and Product teams to remove blockers and drive timely fulfillment.
• Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.
• Drive continuous improvement initiatives, including automation and workflow optimization.
• Deliver process training and mentor junior analysts to elevate team capability.
• Contribute to pipeline reviews and provide operational insight supporting revenue forecasting.

Skills

Independent end-to-end order handling

Cross-functional collaboration

Revenue controls and compliance

ERP/CRM proficiency

Data analysis and reporting

Stakeholder influence

Process improvement

Tools

Salesforce

D365

SAP

NetSuite

Job description

Axon is seeking an Order Management Analyst to ensure accurate, efficient order-to-cash processes in a hybrid, West Coast-focused role. You’ll manage end-to-end order processing, review contracts for revenue integrity, and resolve complex issues across Sales, Finance, Fulfillment, Product, and Customer Success.

The role emphasizes process automation, training, and contributing to revenue forecasting. Hybrid work with onsite Tue-Fri and remote Mon, located in Axon hubs across major cities.