Strategic Order Management Analyst (Hybrid)

Axon; San Francisco (CA); Hybrid; USD 57,000 - 91,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary PTO

Parental leave

Medical, Dental, Vision

Wellness programs

Learning & Development

ERGs

Snack in offices

Job summary

Axon is seeking an experienced Order Management/Revenue Operations professional to own end-to-end order processing and revenue integrity across West Coast hours, with onsite Tuesdays through Fridays and remote Mondays. You will collaborate with Sales, Finance, Fulfillment, and Product teams to remove blockers and improve processes.

The role requires 4+ years in Order Management or related fields, strong ERP/CRM expertise (Salesforce, D365, SAP, NetSuite), and a track record in driving efficiency

Qualifications

• 4+ years of experience in Order Management, Revenue Operations, or Order-to-Cash environments.
• Proven ability to independently manage complex global transactions with minimal supervision.
• Strong understanding of revenue controls, audit requirements, and booking compliance.
• Advanced proficiency in ERP and CRM systems (e.g., Salesforce, D365, SAP, NetSuite, or similar).
• Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar platforms).
• Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations.
• Continuous improvement mindset with experience implementing process enhancements or automation.

Responsibilities

• Independently manage end-to-end order processing including order validation, booking, amendments, system corrections, and releases.
• Review and interpret contracts, pricing structures, and commercial terms to ensure accurate order entry and revenue integrity.
• Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance.
• Partner with Sales, Sales Operations, Finance (AR), Fulfillment Team, and Product teams to remove blockers and drive timely fulfillment.
• Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.
• Drive continuous improvement initiatives, including automation and workflow optimization.
• Deliver process training and mentor junior analysts to elevate team capability.
• Contribute to pipeline reviews and provide operational insight that supports revenue forecasting.

Skills

Order Management

Revenue Operations

Audit & Compliance

ERP/CRM systems

Data analysis

Cross-functional collaboration

Process automation

Tools

Salesforce

Dynamics 365

SAP

NetSuite

Excel

Job description

Axon is seeking an experienced Order Management/Revenue Operations professional to own end-to-end order processing and revenue integrity across West Coast hours, with onsite Tuesdays through Fridays and remote Mondays. You will collaborate with Sales, Finance, Fulfillment, and Product teams to remove blockers and improve processes.

The role requires 4+ years in Order Management or related fields, strong ERP/CRM expertise (Salesforce, D365, SAP, NetSuite), and a track record in driving efficiency