Hybrid Order Management Analyst: Revenue Ops & Fulfillment

Axon

Scottsdale (AZ)

Hybrid

USD 85,000 - 115,000

Full time

9 days ago

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Job summary

Axon in Scottsdale is seeking an Order Management Analyst to ensure accuracy, efficiency, and integrity of our order-to-cash operations. You will collaborate with Sales, Finance, Fulfillment, Product and Customer Success to deliver an outstanding customer experience.

The role manages end-to-end order processing, reviews contracts and pricing for revenue integrity, resolves complex issues, mentors junior analysts, and drives automation and process improvements in a hybrid onsite/remote

Qualifications

4+ years in Order Management, Revenue Operations, or O2C environments.

Responsibilities

Independently manage end-to-end order processing including order validation, booking, amendments, system corrections, and releases.
Review and interpret contracts, pricing structures, and commercial terms to ensure accurate order entry and revenue integrity.
Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance.
Partner with Sales, Sales Operations, Finance (AR), Fulfillment, and Product teams to remove blockers and drive timely fulfillment.
Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.
Drive continuous improvement initiatives, including automation and workflow optimization.
Deliver process training and mentor junior analysts to elevate team capability.
Contribute to pipeline reviews and provide operational insight that supports revenue forecasting.