Order Management Analyst

Abbott Laboratories; Northern (KY); Hybrid; USD 61,000 - 123,000; Full time

Job summary

Abbott Laboratories in Kentucky seeks an Order Management Analyst to optimize order entry, pre-shipment processes, and related automation with IT, Finance, and patient services. The analyst will develop SOPs, metrics, and documentation while supporting the Order Management Team to deliver seamless patient experiences.

The role requires strong communication, teamwork, and ability to translate business needs into actionable designs.

Qualifications

• Bachelor’s degree in Business Administration or Education or 4 years of relevant experience in lieu of degree.
• 6+ years in a customer-focused financial services, data entry, or order management role.
• 2+ years in process improvement, system administration, automation, or vendor management.
• Proficient with Word, Excel, PowerPoint, email, and internet navigation.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Leads and supports various projects that inform department decisions and strategy.
• Works with vendors to enhance processes, answer questions, track roster and progress of initiatives.
• Collaborates with leadership and stakeholders to improve automation of processes.
• Collects, clarifies, and translates business requirements into documentation and conceptual design.
• Collaborates cross-functionally on workflows impacting Order Management and launches.
• Provides guidance and mentorship on process improvements and problem solving.

Skills

Customer-focused

Data entry

Process improvement

Leadership

Order management

Technical writing

Vendor management

Education

Bachelor’s degree in Business Administration or Education

High School Diploma with 4 years relevant experience

Tools

Microsoft Word

Excel

PowerPoint

Internet navigation

Email usage

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Descritivo de Cargo

The Order Management Analyst is an expert in laboratory order entry and issue resolution management tools and systems and is an active thought partner who ensures appropriate use of technology in revenue and order management operations. This role acts as an intermediary between cross-functional partners such as IT, Finance, Patient Access, Patient Financial Services, and vendors to collect, clarify, and translate business requirements into documentation and conceptual design by using appropriate tools and models. The Order Management Analyst performs a wide range of quantitative and qualitative analyses to help inform department decisions and strategy. This position will work closely with leadership to develop, analyze, and report key operational measures, develop target performance measures, and plans to achieve those measures. This position will develop, manage, and undertake departmental documentation and standard operating procedures (SOPs) and maintain a centralized storage of documentation. This position provides primary support to the Order Management Team and will focus on all order management processes but will have extra focus on pre-shipment processes and tools. The position will also work closely with order entry and automation vendors.

Essential Duties

• Leads and supports various projects that require independent judgement on process, approach, and methodology in providing deliverables that inform department decisions and strategy.
• Works with vendors to enhance processes, answer questions, track roster and progress of initiatives.
• Collaborates with department leadership and various stakeholders to improve automation of processes.
• Collects, clarifies, and translates business requirements into documentation and conceptual design by using appropriate tools and models.
• Collaborates cross-functionally on workflows that impact Order Management, such as optimization projects, new product launches, and provides continued support for current products.
• Proactively makes process efficiency and effectiveness recommendations and serves as a mentor to others on the team and vendors by answering questions and providing problem solving guidance.
• Initiates and completes complex analysis and audit in applicable systems and processes, especially in pre-shipment processes and work queues.
• Maintains and updates the order management centralized storage for documentation, and FAQ’s to ensure Associates have all the tools they need to provide our patients with a seamless, world class experience.
• Researches, plans, and implements innovative solutions to technical challenges facing the Order Management Team in collaboration with other departments when appropriate.
• Partners with leadership to identify opportunities for training content improvement.
• Acts as a subject matter expert in order entry and order issue resolution for the Order Management Team to enhance products and processes.
• Collaborate with the IT team to recommend optimization of automation and workflows.
• Creates and presents training materials, as needed, for process changes and knowledge base management.
• Documents information according to the SOPs.
• Recommends changes to workflows to ensure efficiency and accuracy with all revenue cycle functions to fuel analytical reporting.
• Effective verbal and written English communication skills.
• Ability to interact and build strong working relationships with customers, vendors, and peers, at all levels of the organization.
• Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work on a designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor’s degree in Business Administration or Education; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor’s degree.
• 6+ years of experience working in a customer focused, financial services, data entry, or order management role requiring attention to detail.
• 2+ years of experience in process improvement, system administration, automation, vendor management, leadership, order management or resolution or technical writing.
• Proficiency with computer skills including Microsoft Word, Excel, and Power Point, Internet navigation, Email usage, and other software programs.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Previous work experience with corporate training documentation.
• Previous work experience with project management, process improvement, or operational workflow implementations.
• Previous work experience with automation or vendor relations .
• Previous work experience in healthcare.

Salary

The base pay for this position is $61,300.00 – $122,700.00 In specific locations, the pay range may vary from the range posted.

Localities

Família de Cargo Accounts Payable & Receivables, Credit & Collection, & Payroll Divisão ONCO Cancer Diagnostics Localidade United States of America : Remote Localidades Adicionais Turno de Trabalho Standard Viagem Yes, 5 % of the Time Vigilância médica Not Applicable Atividades de trabalho significativas Not Applicable

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

A Abbott significa o poder da saúde. Por mais de 125 anos, a Abbott tem ajudado as pessoas a alcançar seu potencial — porque uma saúde melhor permite que indivíduos e comunidades vivam melhor. Com uma rede global e diversificada, que serve clientes em mais de 160 países, criamos novas soluções — em todo o espectro da saúde, em todo o mundo, para todas as fases da vida. Seja através da próxima geração de equipamentos de diagnóstico, dispositivos médicos para estilos de vida em transformação, nutrição baseada em ciência, ou novas reformulações, estamos desenvolvendo tecnologias mais inovadoras e revolucionárias na área da saúde para que indivíduos vivam melhor e com mais saúde. Os colaboradores da Abbott vêm trabalhar todos os dias com energia, entusiasmo e comprometimento com o intuito de promover a saúde e o bem-estar de milhões de pessoas. Eles superam os limites para ajudar a gerenciar e tratar alguns dos maiores desafios de saúde da vida. Convidamos você a explorar as oportunidades na Abbott, a ver se seus talentos e aspirações de carreira podem se encaixar com as nossas vagas. A Abbott é uma empresa que oferece oportunidades iguais e acolhe e incentiva a diversidade em nossa força de trabalho.

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