Order Management Account Representative 1

Garmin Ltd.; Olathe (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Eligible for Garmin's benefit program

Job summary

Garmin Ltd. is seeking a full-time Order Management Account Representative 1 at its U.S. headquarters in Olathe, Kansas. In this role, you will manage customer accounts, ensure timely communication regarding orders and shipments, and provide customer support. The ideal candidate will have a Bachelor's degree or equivalent experience, strong communication skills, and be proficient with Oracle. This position offers a collaborative environment aiming for customer satisfaction.

Qualifications

• Experience in a fast-paced, account or project management/customer service environment.
• Skilled in working with inter-departmental teams to define processes and resolve issues.
• Team-oriented with a positive attitude.

Responsibilities

• Manage the order process and communicate with Order Analysts, Sales, Shipping, and others.
• Initiate order entry into Oracle and verify requests match order information.
• Handle customer requests through calls, emails, and chats in a timely manner.

Skills

Strong and effective verbal, written, and interpersonal communication skills

Detail-oriented

Ability to prioritize and multi-task

Proficient using Microsoft Office Suite

Driven problem-solver

Education

Bachelor's Degree or equivalent experience

Tools

Oracle

Electronic Data Interchange (EDI)

Job description

Overview

We are seeking a full-time Order Management Account Representative 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for direct, day-to-day contact with OEM and Dealer accounts, managing purchase requests to successful delivery. This role also establishes and maintains strong relationships with external customers and various internal partners as well as analyzes program progress and provides summaries, ensures compliance with contract & program guidelines, forecasts, and tracks developmental program costs. In addition, this role ensures communication is timely and accurate as it relates to orders, shipments, applications, sales promotions, and new products and communicates effectively at all levels and facilitates problem‑solving across inter‑departmental teams.

Essential Functions

• Manage the outlined order process and communicate with Order Analysts, Production, Sales, Shipping, Application Analysts, Warehouse, Finance and any other personnel needed to assist in successful order delivery
• Initiate order entry into Oracle via EDI, DRC, downloads from customer portals, or manual data entry, verifying requests match Oracle order information and resolve any variances with the customer as needed
• Answer and handle customer phone calls, emails and chats to ensure customer requests are processed in a timely, accurate, and satisfactory way
• Inform customer of unit prices, shipping dates, inventory availability, anticipated delays, and anything additional
• Follow up on customer requests, inquiries, and complaints in a timely manner, leading inter‑departmental teams to identify and resolve issues
• Submit shipping discrepancy forms as needed for damaged / incorrect parts, missed delivery dates, etc.
• Issue Return Material Authorizations and credit / debit memos when applicable
• Transmit routine requests for payments or advise Finance if further investigation is required (as assigned)
• Partner with Garmin Sales staff in meeting customer expectations
• Manage the order process to ensure Garmin is in contract compliance and communicate with necessary departments when questions / concerns arise
• Analyze program progress and provide summaries, compile statistics, and prepare reports for Management, Finance, Marketing, and others as required
• Calculate claim or rebate amounts on specified accounts

Basic Qualifications

• Bachelor's Degree OR an equivalent combination of education and relevant experience in a substantially similar role
• Experience working in a fast‑paced, account or project management / customer service environment
• Strong and effective verbal, written, and interpersonal communication skills
• Detail‑oriented and work proactively and effectively with minimal supervision
• Ability to prioritize and multi‑task
• Skilled in working with inter‑departmental teams to define processes and resolve issues
• Driven problem‑solver with proven success in solving difficult problems
• Team‑oriented, possess a positive attitude and work well with others
• Proficient using Microsoft Office Suite

Desired Qualifications

• Fully knowledgeable in all aspects of order entry system with a thorough understanding of Oracle
• Order administration experience in a business‑to‑business environment
• Electronic Data Interchange (EDI) experience
• Experience leading account or project management teams; facilitating troubleshooting / problem‑solving activities

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits