Business Analyst OM Support

Garmin; Olathe (KS); On-site; USD 75,000 - 95,000; Full time

Job summary

Garmin is seeking a full-time Business Analyst OM Support at our U.S. headquarters in the Greater Kansas City area.

You will drive onboarding solutions and gather user requirements for order management applications globally, collaborating with IT and business teams to test new functionality and coordinate system changes. You will document requirements, prepare training materials, and communicate issues while maintaining stakeholder relationships and driving continuous improvement.

Qualifications

• Bachelor's Degree or equivalent combination of education and relevant experience.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Team-oriented with a positive attitude in a global setting.
• Strong verbal, written and interpersonal communication skills.
• Superior organizational and analytical skills with keen attention to detail.
• Proficient in MS Word, Excel & PowerPoint.

Responsibilities

• Serve as a functional SME for application/technology solutions and related business processes.
• Collaborate with global team members to document business processes.
• Document requirements of each project.
• Coordinate testing for new systems, functionality and processes.
• Document/test test cases and coordinate training materials.
• Maintain Oracle setups and support system configurations.
• Prepare training documentation and train global team members.
• Communicate issues and drive continuous improvement to reduce costs.
• Develop stakeholder relationships and report monthly on progress.
• Willing to travel domestically and internationally (approx. 15%+).

Skills

Analytical thinking

Verbal and written communication

Interpersonal communication

Organizational skills

Team collaboration

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

Jira

Oracle

Microsoft Word

Excel

PowerPoint

Job description

Overview

We are seeking a full-time

Overview

We are seeking a full-time Business Analyst OM Support at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for being instrumental in the execution of new features and driving onboarding solutions, for all order management applications globally. The position is accountable for gathering, documenting, and communicating user requirements for projects of all sizes and complexity. This role also exhibits strong analytical and problem-solving skills that are necessary to succeed in this position, along with possessing excellent research and presentation skills whilst demonstrating proficient use and knowledge of established standards and procedures.

Essential Functions

• Serves as functional subject matter expert for application/technology solutions and related business processes
• Collaborates with global team members to understand & document business processes
• Documents requirements of each project
• Works closely with business teams, global region experts and IT teams to understand, coordinate and test new systems, new system functionality, and new processes
• Documents/coordinates documentation of test cases
• Organizes setups requirements with global region experts and maintains/completes some base Oracle setups
• Prepares training documentation, and trains global team members on new systems or process functionality
• Understands discrepancies & gaps in process requirements
• Holds business team associates & region experts accountable for deliverables
• Contributes to technical research on new technologies
• Communicates technical-related product issues
• Drives continuous improvement to maximize quality and service, whilst reducing costs
• Recommends infrastructure modifications as needed
• Makes sure we adhere to local laws, customs and cultures
• Develops and maintains stakeholder business relationships
• Provides monthly report to line Manager on successes and areas needing improvements
• Professionally approaches situations in which conflict is present
• Ability for domestic and international travel as needed (15% of the time or greater)
• Must possess a willingness to be flexibile for short notice or extended travel plans
• Must be willing and flexible to adjust hours to support international time zones.

Basic Qualifications

• Bachelor's Degree OR an equivalent combination of education and relevant experience in a substantially similar role or in Garmin Dealer Support
• Demonstrates an ability to prioritize and manage multiple projects in a fast-paced and changing environment
• Must be team-oriented, possess a positive attitude and work well with others in a global setting
• Demonstrated strong and effective verbal, written and interpersonal communication skills
• Superior organizational and analytical skills with keen attention to detail and quality
• Proficient computer skills in Microsoft Word, Excel & PowerPoint

Desired Qualifications

• Garmin experience across multiple departments or roles
• Experience with effectively managing internationally distributed teams
• Additional Language
• Proficient in Jira
• Previous Oracle experience
• Garmin product knowledge
• Previous training experience

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability. This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits