Order Fulfillment Specialist: Ops & Data Integrity

Signet Jewelers; Charlotte (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Diamonds Direct is seeking an Order Fulfillment Coordinator to execute standardized tasks across order processing, inventory data, and vendor coordination, serving as a key layer within Central Ops.

In this role you will partner with stores to ensure accuracy, speed, and consistent service levels, while managing SKUs, validating receipts, and supporting reporting and audits for leadership visibility.

Qualifications

• Strong operational execution and attention to detail.
• Experience with inventory systems, job orders, or retail operations preferred.
• Clear written communication skills for store and vendor interactions.

Responsibilities

• Create and process job orders, special orders and shop supplies.
• Monitor order status, exceptions, and delays; escalate when service levels are at risk.
• Support central receiving workflows and validate stock receipts before store distribution.
• Assist with order‑related customer or store inquiries routed to Central Ops.
• Create, maintain, and correct SKUs (including diamond and lab SKUs) and ensure data integrity.
• Support vendor coordination activities and memo reporting.

Skills

Operational execution

Attention to detail

Escalation when needed

Inventory systems

Store/vendor communication

Job description

Diamonds Direct is seeking an Order Fulfillment Coordinator to execute standardized tasks across order processing, inventory data, and vendor coordination, serving as a key layer within Central Ops.

In this role you will partner with stores to ensure accuracy, speed, and consistent service levels, while managing SKUs, validating receipts, and supporting reporting and audits for leadership visibility.