Order Fulfillment Specialist - Customer Success & Logistics

Ultipro; Rockwall (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Disability insurance

Life insurance

FSA & HSA

Paid time off

Maternity & Paternity leave

Employee Assistance Program

401(k) with match

ESOP

Job summary

Whitmore Rockwall in Rockwall, TX is seeking a detail-oriented Order Fulfillment Specialist to ensure smooth processing of customer orders. You will coordinate with customers, distributors, and internal teams to manage pricing, shipment tracking, and product availability.

You will uphold ISO procedures, support continuous improvement, and build strong relationships with key accounts. A Associate's or Bachelor's degree is required, with SAP/JDE experience preferred.

Qualifications

• Associate's or Bachelor's degree in a relevant field.
• Experience with SAP or JDE preferred.
• Proficiency in MS Word, Excel, and PowerPoint.
• General understanding of Supply Chain Management.
• Ability to liaise with cross functional teams within Supply Chain.
• Strong problem-solving and customer service orientation.

Responsibilities

• Manage entry, routing, and fulfillment of customer requests for information relating to orders.
• Build strong relationships with customer accounts to improve satisfaction and loyalty.
• Negotiate commitment dates and enforce business rules with customers for all sales orders.
• Adhere to order fulfillment and ISO procedures, ensuring first-time-right processing.
• Review P.O. pricing and communicate deviations to maintain pricing accuracy.
• Handle credit/debit memos and returns per global guidelines with approvals.
• Follow environmental and safety regulations and US laws.
• Participate in special projects as needed.
• Ensure monthly reconciliation activities to positively impact sales reporting for consignment accounts.
• Liaise with cross-functional teams within Supply Chain to coordinate processes.

Skills

MS Office

Customer relations

Communication

Analytical skills

Independence

Education

Associate's or Bachelor's degree

Tools

SAP

JDE

Job description

Whitmore Rockwall in Rockwall, TX is seeking a detail-oriented Order Fulfillment Specialist to ensure smooth processing of customer orders. You will coordinate with customers, distributors, and internal teams to manage pricing, shipment tracking, and product availability.

You will uphold ISO procedures, support continuous improvement, and build strong relationships with key accounts. A Associate's or Bachelor's degree is required, with SAP/JDE experience preferred.