Order Fulfillment Specialist

TANGENT Technologies, LLC.; Illinois; On-site; USD 35,000 - 52,000; Full time

Job summary

Tangent Technologies, LLC. is seeking an Order Fulfillment Specialist to ensure seamless ecommerce order processing and exceptional customer experiences. You will handle daily order preparation, labeling, and paperwork, using Commerce Hub and Syteline, while collaborating with teammates to ensure correct inventory movement.

The role requires detail orientation, strong communication, and problem-solving skills, with a focus on timely, accurate fulfillment and positive customer interactions.

Qualifications

• Detail-oriented with strong organizational skills.
• Ability to work quickly and proactively solve problems.
• Experience with MS software and data entry.
• Experience with EDI orders and customer portals/websites.
• 1-2 years of work experience in customer service, warehouse, order fulfillment preferred.
• 1-2 years of experience with UPS/FedEx or other shipping systems required.
• Knowledge of shipping and transportation methods and rates.

Responsibilities

• Prepare daily orders for ecommerce fulfillment and ensure accurate processing.
• Generate sales orders, shipment labels and paperwork using systems.
• Coordinate with team to ensure proper inventory picking and shipping.
• Communicate professionally with internal teams and customers to ensure satisfaction.
• Provide exceptional customer experience, aiming to turn good service into WOW moments.

Skills

Detail-oriented

Sense of urgency

Customer support experience

Communication skills

Conflict resolution

Problem solving

Independent decision making

Teamwork

Shipping knowledge

Education

High School diploma

College degree preferred

Job description

Description

As an Order Fulfillment Specialist, you are responsible for ensuring our customers enjoy the WOW factor when receiving their order. You'll be responsible for preparing daily orders for ecommerce fulfillment & ensuring customer satisfaction. You need to be detail-oriented, well-organized, work quickly, and proactively problem solve. You will use systems such as Commerce Hub & Syteline for generating sales orders, shipment labels/paperwork, and work with our team to ensure proper inventory is picked and shipped. Professional communication with internal teams and customers is essential. You’ll be the difference between their customer experience being just average or an exceptional one.

Requirements

• Well organized with an aptitude for detail.
• Sense of urgency. Out of the box thinker.
• Ability to maintain confidence, confidentiality, and composure during difficult and/or complex situations.
• Proven customer support experience.
• Strong communication & active listening skills.
• Good conflict resolution skills.
• Strong problem solving & independent decision-making skills.
• Ability to work both independently & as a part of a team.
• Ability to prioritize tasks and communicate and present information to customers, peers, and all levels of management.
• Knowledge of shipping and transportation methods and rates.

Education and experience

• High School diploma required. College degree preferred.
• Experience with MS software and data entry required.
• Experience with EDI (Electronic data interchange) orders and customer portals/websites required.
• Minimum 1-2 years of work experience in customer service, warehouse, order fulfillment preferred.
• Minimum 1-2 years of experience with UPS/FedEx or other shipping systems required.

Physical requirements

• May occasionally involve stooping, kneeling, crouching, and moving boxes and constant moving and standing

Ability to lift 50 lbs.