Order Fulfillment Specialist

Alpha Coffee; Cottonwood Heights (UT); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

401(k) matching (after 1 year)

Bonus pay

Employee discount

Job summary

Alpha Coffee, a locally owned company in Cottonwood Heights, seeks an Order Fulfillment Specialist to pick, pack, and ship online orders and manage inventory for online and wholesale customers. You will coordinate with leadership to ensure stock levels and timing are right, while working independently or as part of a team.

This 20–30 hour per week, mornings/early afternoon role offers growth opportunities. Ideal candidates have strong attention to detail, experience with MS Excel, and the

Qualifications

• High School diploma or equivalent.
• Experience with MS Office, specifically MS Excel.
• Experience with Shopify software (helpful but not required).
• Experience with Netsuite software (helpful but not required).
• Strong attention to detail.

Responsibilities

• Manage end-to-end order process (pulling, packaging, shipping, and inventory management).
• Fulfill all online orders (download orders, pick items, grind/bag coffee, package, and ship).
• Pack coffee/merchandise securely with proper packaging materials and labels.
• Perform regular quality checks on all packaged orders and report damaged items.
• Maintain organized inventory to ensure prompt fulfillment.
• Coordinate with store management to document inventory and provide to leadership.
• Manage internal order fulfillment sheets and delivery coordination.
• Handle wholesale orders and weekly fulfillment.
• Conduct inventories and restock merchandise at locations.
• Place orders for roasting to enable fulfillment of online and wholesale orders.
• Ensure all outbound orders are shipped daily.
• Respond to customer service emails and messages for online/wholesale customers.

Skills

Excellent organizational skills

Time management

Written and verbal communication

Independent work

Heavy lifting 40 lbs

Education

High School diploma or equivalent

Tools

MS Excel

MS Office

Shopify

Netsuite

Job description

Alpha Coffee is a different kind of coffee company:

• we are locally owned and support our local communities
• we are veteran and woman co-owned owned and give back through our Grounds for Good program
• we place a strong emphasis on quality coffee and a great customer experience
• we are organized, work hard and win as a team
• we offer great pay, benefits, and significant upside opportunity
• we welcome employee input to make us even better

Here at Alpha Coffee every employee becomes part of a family. Our team believes in our culture and willingly embodies our mission statement (awesome coffee, be a warrior, have fun, give back). We are proud to have a team of people who each bring something special to the table.

We look to hire people with the warrior ethos - strong individuals who are willing to win as a team, lead by example, and go through life with a sense of honesty and integrity. We are committed to the training and development of our people and expect the same level of commitment from our employees.

This is a place where having fun and giving back to a select group of charities and the local community are part of what makes us more than just a great cup of coffee.

If you have excellent attention to detail, can work with minimal supervision, like to focus and work efficiently, we want to hear from you.

This is NOT a seasonal or short term position, we are looking for those willing to commit to a minimum of 9+ months with Alpha, and 20/30 hours per week - M-F - mornings and early afternoon.

*Timeliness and dependability are critical.

More about Alpha Coffee can be found at www.alpha.coffee

Role and Responsibilities

The Order and Fulfillment Specialist is responsible for accurately picking, packing, and shipping online customer orders. Manages and fulfills all online sales orders, delivered directly to consumers as well as to dealers/distributors. Strategic in communicating with Leadership to ensure adequate stock levels are available for fulfillment as well as proper timing and transit for outgoing shipments. Must be able to manage their own time, take direction effectively, work alone but also function as a team player, and have a high desire to learn and improve processes.

Order Fulfillment Specialist

• Manage end-to-end order process (pulling, packaging, shipping, and inventory management).
• Fulfill all online orders (download orders, pick items, grind/bag coffee, package, and ship).
• Pack coffee/merchandise securely and efficiently with proper packaging materials and labels.
• Perform regular quality checks on all packaged orders and report damaged/defective items.
• Maintain organized and efficient inventory to ensure prompt customer order fulfillment.
• Conduct regular and routine inventory of merchandise at distribution center and coordinate with GM's at both coffee house locations to document inventory and provide to management.
• Manage Google sheet for internal order fulfillment and delivery of merchandise to both coffee house locations.
• Manage wholesale orders and ensure order fulfillment of their orders on a weekly basis.
• Conduct inventories and maintain suitable levels of merchandise at all coffee house locations.
• Place orders for coffee roasting to enable the fulfillment of online and wholesale orders.
• Ensure all outbound fulfillment orders are accurately and efficiently shipped out each day.
• Respond to Customer Service emails and messages for online customers and wholesale customers.
• Maintain clean and orderly workspace and help coffee house staff as requested.

The position description is not all inclusive and may require you to perform other duties as assigned.

Education/Experience:

High School diploma or equivalent.

Experience with MS Office, specifically MS Excel.

Experience with Shopify software (helpful but not required).

Experience with Netsuite software (helpful but not required).

Strong attention to detail.

Qualifications/Skills

Excellent organizational and time management skills

Excellent communication skills, both written and verbal.

Excellent customer relationship and interpersonal skills

Ability to work with minimal supervision and maintain high level of performance.

Ability to safely lift and move boxes weighing 40 lbs.

Job Types: Part-time 20-30 hrs week

Work Location

• Primarily One location in Cottonwood Heights with occasional requirement to be at second location downtown SLC

Work Remotely

• No

Pay:

$16.00 per hour with opportunity for growth based on performance

Benefits:

• 401(k) matching (after 1 year in position)
• Bonus pay
• Employee discount

Physical Setting:

• DIstribution Center - often working by yourself with minimal supervision

Schedule:

• Day shift - M-F primarily mornings/early afternoon

Education:

• High school or equivalent (Preferred)