Order Fulfillment Representative

Danfoss; City of Utica (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus system

Paid vacation

Retirement plan

Flexible working hours

Personal insurance

Employee Resource Groups

Virtual work environment

Employee Referral Program

Job summary

Danfoss is looking for an Order Fulfillment Representative to support customer order management and ensure timely delivery of liquid-cooling products from the Utica site. In this role, you will manage orders and communicate status updates, while coordinating with various teams to address fulfillment risks.

You will need a degree in Supply Chain or equivalent experience, alongside strong organizational skills and attention to detail.

Qualifications

• Experience in order management, customer service, or logistics.
• Strong attention to detail and organizational skills.

Responsibilities

• Manage customer orders and shipment readiness.
• Communicate delivery updates and order changes.
• Identify and elevate fulfillment risks.
• Coordinate with multiple teams for order fulfillment.
• Prepare order status and backlog reports.

Skills

Order management

Customer service

Logistics

Attention to detail

Problem-solving

Education

Associate's or Bachelor's degree in Supply Chain

Equivalent experience

Tools

ERP systems

Job description

The Impact You'll Make

The Order Fulfillment Representative supports customer order management, shipment coordination, and delivery performance for liquid-cooling products manufactured and distributed from the Utica site, which is part of our rapidly growing Data Center Business Unit. This role serves as a key link between customer demand and site execution, ensuring accurate order information, proactive communication of delivery risks, and timely resolution of order fulfillment issues.

What You’ll Be Doing

• Manage customer orders, backlog, promise dates, shipment readiness, and order status accuracy within ERP systems.
• Communicate delivery updates, order changes, shipment status, and potential risks to internal stakeholders and customer-facing teams.
• Identify and elevate fulfillment risks including material shortages, capacity constraints, quality holds, logistics issues, and inventory discrepancies.
• Support recovery plans for past-due, high-priority, and customer-critical orders.
• Coordinate with Production Scheduling, Supply Chain, Operations, Quality, and Shipping teams to ensure timely order fulfillment.
• Maintain accurate order records, reports, commitment dates, and follow-up actions.
• Prepare order status and backlog reports for daily management and leadership reviews.
• Support root cause analysis and continuous improvement efforts related to missed deliveries, shipment discrepancies, and order management issues.

Required Qualifications

What We’re Looking For

• Associate's or Bachelor's degree in Supply Chain, Business, Operations, Logistics, or a related field, or equivalent experience.
• Experience in order management, customer service, supply chain, logistics, manufacturing support, or a related role.
• Strong attention to detail, organizational skills, and customer-service mindset.

Preferred Qualifications

• Experience working with ERP or order management systems.
• Experience with backlog management, shipment coordination, and delivery performance tracking.
• Experience in a manufacturing or distribution environment.

Job Criteria

• Working knowledge of order fulfillment, backlog management, shipment coordination, and delivery communication processes.
• Ability to identify and communicate order risks and coordinate corrective actions across multiple functions.
• Strong data accuracy, follow-up, and problem-solving skills.
• Effective communication skills with the ability to provide clear customer-impacting updates.
• Ability to collaborate across Operations, Supply Chain, Logistics, Quality, and customer-facing teams to support delivery commitments.

What You’ll Get From Us

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The anticipated salary range for this position is $65,000 - $90,000 per year, based on experience, qualifications, and other job-related factors.

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Retirement plan
• Flexible working hours
• Personal insurance
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

Ready to Make a Difference?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.