Customer Service Representative

Danfoss; Loves Park (IL); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Paid vacation

Personal insurance

Job summary

Danfoss Drives in Loves Park, IL is seeking a dedicated customer service/order management professional to be the main point of contact for assigned accounts, ensuring accurate and timely processing of orders and clear communication with customers.

You will collaborate with sales, logistics, manufacturing, and warehouse teams to provide updates on availability, pricing, and delivery, while building lasting relationships and helping to improve the overall customer experience.

Qualifications

• High school diploma or equivalent, or a bachelor's degree in a relevant discipline.
• Strong written and verbal communication skills and ability to build relationships with customers and internal teams.
• Ability to manage multiple priorities, stay organized, and work in a fast-paced environment with attention to detail.
• Basic proficiency with Microsoft Office and data entry systems; SAP/ERP/Fiori experience is a plus.

Responsibilities

• Serve as the main point of contact for customer inquiries via calls and emails.
• Support order management: entry, changes, expediting, returns, repairs, and status monitoring.
• Coordinate with sales, logistics, manufacturing, and warehouse to update product availability, delivery, pricing, and progress.
• Build relationships with customers and key account teams, address concerns, resolve issues, and prevent disruptions.
• Support team goals with open order reports, participate in meetings, and identify opportunities to improve the customer experience.

Skills

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

SAP

ERP systems

Fiori

CRM systems

Job description

The Impact You'll Make

At

The Impact You'll Make

At Danfoss Drives, you will play a key role in delivering an outstanding customer experience. As the primary point of contact for assigned customer accounts, you will help customers get the information, support, and solutions they need while building lasting relationships that strengthen trust in our business. In this role, you will partner closely with sales, operations, logistics, manufacturing, and other teams to ensure orders are processed accurately and customer needs are addressed quickly. Your ability to communicate effectively, solve problems, and stay organized will directly contribute to customer satisfaction and business success. If you enjoy helping customers, working collaboratively, and making a meaningful impact every day, we would love to hear from you.

What You'll Be Doing

• Serve as the main point of contact for customer inquiries, responding to calls and emails in a timely, professional, and customer-focused manner.
• Support the full order management process, including order entry, order changes, expediting requests, returns, repairs, and monitoring order status to ensure accurate fulfillment.
• Partner with sales, logistics, manufacturing, and warehouse teams to provide customers with updates on product availability, delivery schedules, pricing, and order progress.
• Build strong relationships with customers and key account teams by proactively addressing concerns, resolving issues, and helping prevent disruptions to customer operations.
• Contribute to team success by supporting performance goals, providing open order reports, participating in customer meetings, and identifying opportunities to improve the customer experience.

What We're Looking For

• High school diploma or equivalent, along with experience in customer service, order management, or a related field, or a bachelor's degree in a relevant discipline.
• Strong written and verbal communication skills with the ability to build positive relationships with both customers and internal teams.
• Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced environment while maintaining attention to detail.
• Basic proficiency with Microsoft Office and data entry systems; experience with SAP, ERP systems, Fiori, or customer contact center environments is a plus.

What You'll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. The US base salary range for this full-time position is $53,000- $65,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.