Order Fulfillment Manager

Pella Windows and Doors | Gunton Corporation; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

Gunton Corporation is seeking a skilled leader to oversee logistics, warehousing, production value-add, and pre-finish within the division. You will formulate policies, drive order fulfillment strategies, and coordinate productivity improvements while aligning with company policy.

Responsibilities include directing an efficient labor force, managing costs within budget, and partnering with other divisions to ensure excellence in order fulfillment and customer satisfaction.

Qualifications

• Bachelor’s degree in a related field is required or equivalent experience.
• Experience managing in a union environment is preferred.
• Strong leadership and strategic planning abilities are essential.

Responsibilities

• Plan, direct, and optimize logistics, warehousing, production value-add and pre-finish functions.
• Develop and implement policies and procedures aligned with company policy.
• Manage costs, improve productivity, and monitor key performance metrics.
• Coordinate with other divisions to address critical order fulfillment situations.
• Direct staffing, hiring, training, and performance evaluations within budget.
• Collaborate with Customer Support to maintain high CSR scores.

Skills

Construction industry experience

Union management experience

Education

Bachelor’s degree (B.A./B.S.) from a four-year college or university

Job description

JOB SUMMARY

Oversee and direct the entire range of Logistics, Warehousing, Production (value add) and PreFinish within the division. Formulate, recommend, and implement policies, procedures, guidelines, and programs in the area of responsibility as governed by Company policy. Develops and implements an Order Fulfillment strategy that provides timely distribution of products in a cost effective manner. Promotes and coordinates processes and procedures that results in overall improvement of productivity and efficiency. Collaborates with the other department managers to plan and coordinate effective continuous improvement programs and events.

Job Type

Full-time

Description

Oversee and direct the entire range of Logistics, Warehousing, Production (value add) and PreFinish within the division. Formulate, recommend, and implement policies, procedures, guidelines, and programs in the area of responsibility as governed by Company policy. Develops and implements an Order Fulfillment strategy that provides timely distribution of products in a cost effective manner. Promotes and coordinates processes and procedures that results in overall improvement of productivity and efficiency. Collaborates with the other department managers to plan and coordinate effective continuous improvement programs and events.

General Responsibilities

• Plan, organize, and direct an efficient labor force to meet company objectives, and direct the logistics, warehousing, conversion, and pre-finish functions within budgetary guidelines by implementing cost control programs.
• Responsible for the development and implementation of programs, policies and procedures that support total customer satisfaction, both internally and externally.
• Manage all aspects of warehousing, delivery and value add functions including materials management, production control, production methods, quality control, plant organization, maintenance, safety, and security.
• Handle complex customer service issues as it relates to value add, warehousing, and delivery.
• Establish and/or implement ongoing training programs for all areas of responsibility. Make certain that employees take advantage of existing programs.
• Develop and communicate business metrics that track order fulfillment processes and activities. Wherever possible, tangible measures of time, cost and quality should be established including benchmarking with other PDSN distributors.
• Leads efforts to reduce operating cost, improve productivity, and lower overall cost per unit. Establishes and achieves variable operating budgets.
• Develops, documents and implements new processes.
• Collaborates in the development of third party relationships.
• Coordinates with the Customer Support Team and the organization to improve CSR scores related to all order fulfillment activity.
• Carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Coordinate with other divisions when critical order fulfillment situations arise.
• Perform other related tasks as required or assigned by the Operations Manager.

REPORTING RELATIONSHIPS

Reports to Operations Manager

Preferred Qualifications

• Construction industry experience
• Experience managing in a union environment
• Bachelor’s degree (B.A./B.S) from a four-year college or university; minimum five years related experience and/or training; or equivalent combination of education and experience.

Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.