Order Fulfillment Coordinator - Supply Chain Visibility

Sealed Air; Lenoir (NC); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k) with matching

Dental insurance

Disability insurance

Employee discounts

Health insurance

Paid time off

Parental leave

Professional development assistance

Vision insurance

Job summary

Sealed Air is seeking a daytime shift coordinator to act as the primary liaison between Customer Service and plant teams, ensuring accurate and timely order status updates for customers. You will validate production schedules, monitor service risks, and drive cross-functional communication to prevent issues before they affect customers.

The role emphasizes collaboration with production, scheduling, logistics, and customer service, leveraging SAP and Power BI reports to provide proactive,

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in Supply Chain, Production Planning, Scheduling, Logistics, Manufacturing, or Customer Service.
• Comfortable navigating SAP to review order, inventory, shipment, and production-related information.
• Comfortable using Power BI reports to monitor service performance, identify exceptions, and support decision-making.
• Strong analytical and organizational skills.
• Ability to influence and coordinate across functions without direct authority.
• Excellent communication and follow-up skills.
• Customer-focused mindset with a strong sense of urgency.

Responsibilities

• Act as the primary coordination point between Customer Service and plant teams for order fulfillment issues.
• Partner with schedulers, planners, production teams, and logistics personnel to obtain timely updates on critical, late, and at-risk orders.
• Challenge and validate production schedules, shipment dates, inventory availability, and transportation plans to ensure commitments are realistic.
• Facilitate daily reviews of service risks, backorders, delayed shipments, and critical customer requirements.
• Maintain visibility of open issues and drive timely follow-up with plant and logistics teams until updates are obtained.
• Escalate significant service risks and unresolved issues to supply chain leadership.
• Ensure Customer Service receives proactive, fact-based updates to support timely customer communications.
• Generate and interpret SAP and Power BI reports to monitor order status, service performance, shortages, and fulfillment risks.
• Identify emerging service risks and bring visibility to issues requiring attention.
• Track commitments, actions, and status changes to ensure accurate and timely communication across teams.

Skills

Analytical skills

Communication skills

Organizational skills

Cross-functional coordination

Stakeholder management

Influence without authority

Education

High school diploma

Tools

SAP

Power BI

Job description

Sealed Air is seeking a daytime shift coordinator to act as the primary liaison between Customer Service and plant teams, ensuring accurate and timely order status updates for customers. You will validate production schedules, monitor service risks, and drive cross-functional communication to prevent issues before they affect customers.

The role emphasizes collaboration with production, scheduling, logistics, and customer service, leveraging SAP and Power BI reports to provide proactive,