Order Fulfillment Coordinator, Diamonds Direct

Signet Jewelers Limited; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Diamonds Direct in Charlotte, NC seeks an Order Fulfillment Coordinator to execute standardized tasks across stores, inventory data, and vendor coordination within Central Ops. You will manage orders, monitor status, assist with receiving workflows, and uphold data integrity for SKUs and pricing.

This role supports store inquiries, ensures timely fulfillment, and contributes to audit readiness and process adherence in a high-volume retail environment.

Qualifications

• Experience with inventory systems, job orders, or retail operations preferred.
• Strong written communication with stores and vendors.
• Ability to follow standardized workflows and escalate appropriately.

Responsibilities

• Create and process job orders, special orders and shop supplies.
• Monitor order status, exceptions, and delays; escalate when service levels are at risk.
• Support central receiving workflows and validate stock receipts before store distribution.
• Create, maintain, and correct SKUs (including diamond and lab SKUs); ensure pricing accuracy.
• Support vendor coordination activities (shipping confirmations, memo returns, discrepancies) and memo reporting.
• Track order backlogs, aging, and exceptions for leadership visibility.

Skills

Operational execution

Attention to detail

Process-driven

Written communication

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!Do YOU have what it takes to be a Diamonds Direct RHINO??The Order Fulfillment Coordinator is responsible for executing standardized operational tasks on behalf of stores, ensuring accuracy, consistency, and speed across order processing, inventory data, and vendor coordination. This role serves as a critical execution layer within Central Operations, partnering with store fulfillment.Core ResponsibilitiesOrder Management & Fulfillment SupportCreate and process job orders, special orders and shop suppliesMonitor order status, exceptions, and delays; escalate when service levels are at riskSupport central receiving workflows and validate stock receipts before store distributionAssist with order‑related customer or store inquiries routed to Central OpsSKU Creation & Data IntegrityCreate, maintain, and correct SKUs (including diamond and lab SKUs)Ensure pricing accuracy, vendor alignment, and system data integrityResolve duplicate or incorrect SKUs tied to job orders or memo itemsSupport QC workflows (diamond testing, validation, and receipt checks)Vendor & Memo SupportSupport vendor coordination activities (shipping confirmations, memo returns, discrepancies)Assist with memo reporting, reconciliation, and exception trackingEnsure vendors are following centralized shipping instructions to Charlotte and vendor follow-upsSupport shop supply orderingReporting & Operational ControlsSupport centralized reporting by maintaining accurate operational dataTrack order backlogs, aging, and exceptions for leadership visibilityAssist in audit preparation and end‑of‑period cleanup activitiesStore & Field SupportServe as a first‑line Central Ops support resource for store operations questionsProvide consistent, documented responses aligned to Central Ops process guidesRequired Skills & ExperienceStrong operational execution and attention to detailComfort working in high‑volume, process‑driven environmentsAbility to follow standardized workflows and escalate appropriatelyExperience with inventory systems, job orders, or retail operations strongly preferredClear written communication skills for store and vendor interactionsSuccess MeasuresOrder accuracy and turnaround timeReduction in store‑level operational workloadSKU and data error reductionPositive store feedback on Central Ops responsivenessDon't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!