Order Fulfillment Associate

Aviso, LLC; Fremont (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Aviso, LLC is seeking an Order Fulfillment Associate to coordinate order processing and fulfillment activities, connecting customers, Sales, Operations, and cross-functional teams for timely, accurate shipments of patient therapies.

You will manage order entry, shipping transactions, and export documentation, while collaborating with freight forwarders and internal teams to resolve inquiries and ensure compliant delivery.

Qualifications

• 2–3 years of experience in order processing or sales support.
• Experience with order management, CRM, or ERP systems (Great Plains, Oracle).
• Proficiency in Microsoft Excel and data-entry accuracy.

Responsibilities

• Handle customer order entry, PO receipt, and shipping transactions in Great Plains and Oracle systems.
• Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo units.
• Track evaluation agreements and demo equipment logistics with Sales and Operations.
• Coordinate with internal teams and freight forwarders to manage domestic and international logistics, shipping pick-ups, and delivery notifications.
• Prepare trade documentation, including Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper’s Letters of Instruction (SLI), and Dangerous Goods forms.
• Address order-related inquiries, including shipping discrepancies, complaints, and unit returns.

Skills

Order processing

CRM software experience

ERP systems knowledge

Written and verbal communication

Data entry accuracy

Organizational skills

Tools

Great Plains

Oracle

Microsoft Excel

Job description

Position Summary

The Order Fulfillment Associate coordinates order processing and fulfillment activities. This role connects customers, Sales, Operations, and cross-functional teams to assist with timely, accurate, and compliant shipments for patient therapy.

Key Responsibilities

• Handle customer order entry, purchase order receipt, and shipping transactions in Great Plains and Oracle systems.
• Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo units.
• Track evaluation agreements and demo equipment logistics with Sales and Operations.
• Coordinate with internal teams and freight forwarders to manage domestic and international logistics, shipping pick-ups, and delivery notifications.
• Prepare trade documentation, including Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper’s Letters of Instruction (SLI), and Dangerous Goods forms.
• Address order-related inquiries, including shipping discrepancies, complaints, and unit returns.

Qualifications & Competencies

• Experience with order management, CRM, or ERP systems (Great Plains, Oracle).
• Knowledge of Dangerous Goods/Hazardous Material shipping procedures.
• Proficiency in Microsoft Excel.
• Written, verbal, and data entry skills.
• Ability to organize tasks, address customer issues, and maintain professionalism.

Experience & Certification Requirements

• 2–3 years of experience in order processing or sales support.
• 1–2 years preparing export documentation.
• Ability to obtain and maintain Dangerous Goods certification for Lithium batteries