Order Entry Team Lead — Drive Efficiency & Growth

G&W Electric Co.; Bolingbrook (IL); On-site; USD 55,309 - 69,379; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k)

Annual Profit Sharing

Vacation

Tuition Reimbursement

Air-conditioned/heated manufacturing/工

Job summary

G&W Electric Co. is seeking a Team Lead Order Entry to manage an Order Entry team, ensuring timely and accurate receipt and processing of orders while developing staff and driving continuous improvement in processes.

The role requires strong communication, issue resolution, and collaboration with internal teams; JD Edwards, Ariba, EDI, and Salesforce experience will help optimize order life cycles.

Qualifications

• B.S. Degree in Engineering or equivalent experience.
• Documented ability to resolve issues independently.
• Strong written communication skills.

Responsibilities

• Escalation resource for Order Entry issues within Customer Service department.
• Tracking and reporting of daily order entry metrics.
• Supports order management for minimally customized highly, reproducible orders, including blanket orders.
• Consult with various departments within G&W Electric as appropriate to resolve issues that arise during order life cycle of the order.
• Maintains strong support for and interacts with the Regional Vice Presidents and outside sales representatives.
• Provide timely and effective communication to internal and external customers.
• Maintain customer files, including customer's specific requirements as defined within the team's protocol.
• Responsible for approval of timecards for hourly customer service employees.
• Responsible for skills development and evaluation of Customer Service team and Order Management Associate.
• Continuous improvement of processes within order entry/customer service team using Salesforce, Ariba, EDI, Reports Now, and JD Edwards.
• Plans and organizes the resources necessary to complete a project.

Skills

Written communication

Issue resolution

Education

B.S. Degree in Engineering or equivalent experience

Tools

JD Edwards

Job description

G&W Electric Co. is seeking a Team Lead Order Entry to manage an Order Entry team, ensuring timely and accurate receipt and processing of orders while developing staff and driving continuous improvement in processes.

The role requires strong communication, issue resolution, and collaboration with internal teams; JD Edwards, Ariba, EDI, and Salesforce experience will help optimize order life cycles.