Team Lead Order Entry

G&W Electric Co; Bolingbrook (IL); On-site; USD 55,309 - 69,379; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k)

Annual Profit Sharing

Vacation

Tuition Reimbursement

Air-conditioned/heated manufacturing/工

Job summary

G&W Electric Co. is seeking a Team Lead Order Entry to manage an Order Entry team, ensuring timely and accurate receipt and processing of orders while developing staff and driving continuous improvement in processes.

The role requires strong communication, issue resolution, and collaboration with internal teams; JD Edwards, Ariba, EDI, and Salesforce experience will help optimize order life cycles.

Qualifications

• B.S. Degree in Engineering or equivalent experience.
• Documented ability to resolve issues independently.
• Strong written communication skills.

Responsibilities

• Escalation resource for Order Entry issues within Customer Service department.
• Tracking and reporting of daily order entry metrics.
• Supports order management for minimally customized highly, reproducible orders, including blanket orders.
• Consult with various departments within G&W Electric as appropriate to resolve issues that arise during order life cycle of the order.
• Maintains strong support for and interacts with the Regional Vice Presidents and outside sales representatives.
• Provide timely and effective communication to internal and external customers.
• Maintain customer files, including customer's specific requirements as defined within the team's protocol.
• Responsible for approval of timecards for hourly customer service employees.
• Responsible for skills development and evaluation of Customer Service team and Order Management Associate.
• Continuous improvement of processes within order entry/customer service team using Salesforce, Ariba, EDI, Reports Now, and JD Edwards.
• Plans and organizes the resources necessary to complete a project.

Skills

Written communication

Issue resolution

Education

B.S. Degree in Engineering or equivalent experience

Tools

JD Edwards

Job description

Reporting to Inside Sales Support Supervisor, this position will be responsible for managing the team of Order Entry Representatives. This includes ensuring the timely and accurate receipt and processing of all orders, as well as development of employees, and driving continuous improvement efforts to allow for more efficient order entry processes.

As a Team Lead Order Entry you will:

• Escalation resource for Order Entry issues within Customer Service department.
• Tracking and reporting of daily order entry metrics.
  • Supports order management for minimally customized highly, reproducible orders, including blanket orders.
  • Consult with various departments within G&W Electric as appropriate to resolve issues that arise during order life cycle of the order.
  • Maintains strong support for and interacts with the Regional Vice Presidents and outside sales representatives.
  • Provide timely and effective communication to internal and external customers. Internal customers are defined as any G&W Entity; external customers are defined as any G&W Sales Representative, Regional Vice President and end users of G&W equipment.
  • Maintain customer files, including customer's specific requirements as defined within the team's protocol including but not limited to ISO or G&W Work Instruction or procedure.
• Responsible for approval of timecards for hourly customer service employees.
• Responsible for skills development and evaluation of Customer Service team and Order Management Associate.
• Responsible for continuous improvement of processes within order entry/customer service team. This includes participation and driving of implementation and improvement efforts involving Salesforce (CRM) software, Ariba and Edi electronic order transaction tools, Reports Now, and JD Edwards ERP software.
• Plans and organizes the resources necessary to complete a project utilizing the necessary principles, techniques, and tools used in planning, control, monitoring and review of projects.

We are looking for someone who:

• B.S. Degree within an Engineering discipline or equivalent experience
• Documented ability to resolve issues independently.
• Strong written communication skills a must.

Ideally you will also have:

• Working knowledge of JD Edwards software.
• 5 years of experience working in an operational role within a manufacturing environment
• Previous experience within the power industry.

The working conditions of the role are:

• Light Lifting (occasional 25 lbs or less)
• Standing
• Heavy Lifting and/or carrying on an occasional basis up to ~ 50lbs

What we offer you:

Typical pay is $55,309 - 69,379 annually.

Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.

G&W Electric offers a comprehensive benefits package that includes:

• Medical, Dental and Vision Insurance
• Short and Long-Term Disability
• Life Insurance
• Health club membership program and reimbursement
• Employee Assistance Program
• Tuition Reimbursement
• 401 (k)
• Annual Profit Sharing
• Vacation
• Air-conditioned/heated state-of-the-art manufacturing facility

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

Learn more about our company by watching this video: https://www.youtube.com/watch?v=DMtAhsdYeUQ

G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires.