Order Entry Specialist - Uniforms

LION; Dayton (PA); On-site; USD 38,000 - 58,000; Full time

Job summary

LION is seeking an Order Entry Specialist to join the Customer Sales and Support team. You will ensure accurate entry of Uniform orders and support efficient order flow across regions.

Responsibilities include processing orders quickly and accurately, validating pricing and SKUs, and coordinating with customers, Dealers, Sales, and the Distribution center to resolve issues. You will also participate in ISO audits and help maintain documentation to improve overall customer experience.

Qualifications

• 3-5 years Customer Service/Data Entry experience.
• High school diploma; College degree preferred.
• Excellent organizational skills.
• Ability to adapt quickly to process changes and requests.
• Product knowledge of uniforms or certified products a plus.
• Proficiency with Microsoft Suite; Salesforce and Oracle a plus.

Responsibilities

• Process orders quickly and accurately within assigned regions.
• Review and validate order information for completeness, pricing and sku accuracy, and shipping requirements.
• Communicate with customers, Dealers, Sales, and Customer Service to resolve issues preventing orders from moving forward.
• Support other OE regions and accounts when backlogged and assist onboarding of new hires.
• Identify opportunities to improve order processing efficiency, accuracy, and customer experience.

Skills

Excellent communication

Organizational skills

Multitasking

Adaptability

Customer service mindset

Education

High school diploma

College degree preferred

Tools

Salesforce

Oracle

Microsoft Office

Job description

JOB SUMMARY:

The Order Entry Specialist will work within the Customer Sales and Support team to ensure accurate entry of Uniform orders.

ESSENTIAL FUNCTIONS:

• Responsible for ensuring orders within assigned regions are processed quickly and accurately.
• Meet and/or exceed productivity and quality levels outlined in defined KPI’s.
• Understanding and ensuring contractual obligations on orders are implemented.
• Effectively communicate and/or collaborate with customers, Dealers, Sales, and/or Customer Service counterparts in a timely manner to resolve scenarios that prevent an order from moving through the process.
  • Scenarios to include, but not limited to item & pricing discrepancies, missing information, and/or system errors.
• Review and validate order information for completeness, pricing & sku accuracy, and shipping requirements.
• Prioritize orders with special handling requirements.
• Work as a team in assisting others in the department to meet group goals.
  • Support other OE regions & accounts when backlogged.
  • Assist others in the department through cross-training and onboarding of new hires.
• Identify opportunities to improve order processing efficiency, accuracy and customer experience.
• Work in multiples systems/programs relating to sales, order entry and quoting.
• Work with Distribution center on an as-needed basis to determine complex configuration solutions.
• Participate in ISO audits and documentation updates.
• Provide timely & professional customer service as the point of contact for order-related inquiries.
• Effectively balance multiple tasks in a fast-paced environment.
• Other duties as needed.

EDUCATION & EXPERIENCE:

• 3-5 years Customer Service/Data Entry experience.
• High school diploma, college preferred.
• Excellent organizational skills.
• Ability to adapt quickly to process changes and requests.
• Ability to understand technical products. Product knowledge with uniforms or certified products a plus.
• Digital proficiency, with a strong understanding of Microsoft Suite. Salesforce and Oracle experience a plus.
• Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls.

PHYSICAL REQUIREMENTS:

• Hearing and vision required to be within normal ranges with or without correction.
• Required to operate traditional office equipment including laptops, computer monitors, headsets, and telephones.
• Depending on candidate location – may be required to travel to the corporate office space on 4th floor via stairs or elevator.

MENTAL REQUIREMENTS:

• Displays an ambitious, positive attitude.
• Interpersonal skills to build relationships with all levels of the organization.
• Comfortable challenging supplied inputs and questioning existing processes.
• Ability to manage multiple priorities, meet deadlines, work proactively and independently in a fast-changing environment.

RELATIONSHIPS & CONTACTS:

• Works closely with Customer Support, Sales, Manufacturing Plants, Product Management and Customers.
• Relationship building with Dealers and End Users.