Order Entry Specialist - Dental Lab

Specialty Appliances LLC; Tulsa (OK); On-site; USD 30,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-term and Long-term Disability

Life and AD&D Insurance

8 Paid Company Holidays

Paid Time Off

401(k) with company match

Job summary

Specialty Appliances LLC is hiring an Order Entry Specialist to accurately review prescriptions and enter cases into the lab system. The role requires high energy, a detail-focused approach, and the ability to work overtime to meet deadlines.

You will review doctor notes, scans and attachments, verify case details, and ensure files are correctly routed to production. Strong communication and computer skills are essential.

Qualifications

• High school diploma or equivalent required; enrollment ongoing acceptable.
• Fluent reading, writing, speaking English required.
• Dental terminology knowledge preferred.
• Dental lab or dental office experience preferred.
• Order entry, case review or invoicing experience preferred.
• Must be dependable, organized and accuracy-focused.
• Strong computer skills and professional phone presence.
• Ability to work collaboratively between departments and in a team.

Responsibilities

• Enter digital/analog dental cases into lab system accurately and timely.
• Review prescriptions, notes, scans, models, photos and attachments for required info.
• Verify case type, material, shade, due date, tooth numbers and instructions.
• Identify missing or conflicting information before releasing cases to production.
• Communicate missing information to Customer Success, QC or leadership as needed.
• Ensure digital files are attached and routed correctly.
• Maintain accuracy and consistency in case entry; support production.
• Follow procedures and work instructions for assigned areas.

Skills

Attention to detail

Typing speed 45–55 WPM

Strong computer skills

Clear communication

Team collaboration

Positive attitude

Education

High School diploma / GED equivalency / enrolled

Job description

Description

At our dental laboratory, we manufacture custom-made dental prosthetics that change lives every day—and you can help us make a difference!

As an Order Entry Specialist, you’ll be the critical first step in our production process, accurately reviewing prescriptions and entering digital or analog cases into our lab system. This fast-paced role requires high energy, a positive attitude, typing speeds of 45–55 WPM, sharp attention to detail, and the flexibility to work some overtime as needed to ensure every case is crafted accurately and on time.

Schedule: Monday through Friday, 9-5:30 (with overtime as needed)

Requirements

MINIMUM QUALIFICATIONS

• High School diploma, GED equivalency, or currently enrolled
• Ability to read, write, speak, and understand English fluently, a must
• Knowledge and/or experience with Dental terminology preferred
• Dental lab or dental office experience preferred.
• Prior order entry, case review, invoicing, or administrative experience preferred.
• Must be dependable, organized, and accuracy-focused.
• Strong computer skills
• Strong people skills, clear speech, good grammar, and pleasant phone presence
• Ability to work collaboratively between departments
• Must possess a positive attitude and work well in a team environment
• Excellent attention to detail
• Ability to sit for extended periods of time

COMPETENCY REQUIREMENTS

• Reliable and consistent attendance and punctuality
• Ability to remain calm, courteous, and professional when dealing with all types of people
• Enter digital/analog cases into the lab system accurately and timely.
• Review prescriptions, doctor notes, scans, models, photos, and attachments for required information.
• Verify case type, material, shade, due date, tooth numbers, restoration type, and special instructions.
• Identify missing, unclear, or conflicting information before releasing cases to production.
• Communicate missing information or concerns to Customer Success, QC, or leadership as needed.
• Ensure digital files are attached and routed correctly.
• Ensure all case entries for the day have been entered.
• Maintain accuracy, organization, and consistency in case entry.
• Support production by ensuring cases are entered correctly the first time.
• Ability to understand and apply procedures and work instructions for areas of assignment
• Ability to understand and follow requirements of the quality system procedure as defined in standard operating procedures and work instructions
• Safeguard and protect confidentiality of company and patient information as defined by the company’s Confidentiality Agreement
• Follow all safety requirements and wear appropriate PPE as required
• Understand how one’s performance can impact the success of the organization and product quality

Benefits Available

• Medical, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance
• Life and AD&D Insurance
• 8 Paid Company Holidays (after 90 days)
• Paid Time Off (after 1 year)
• 401(k) with company match

EQUAL OPPORTUNITY EMPLOYER

This job description reflects the core responsibilities of the position but is not intended to be an exhaustive list of all duties. The organization may assign additional tasks or responsibilities as business needs evolve.