Order Entry Specialist

Accelera; Brea (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Accelera Staffing is seeking a Customer Service Representative to serve as a primary contact for client needs and to collaborate with internal departments. The role emphasizes accurate order processing, efficient phone management, and proactive support for field sales and service teams.

The position requires clear communication, attention to data integrity, and the ability to contribute to special initiatives as directed by leadership. This is a 4-month contract with potential extension.

Qualifications

• Handle calls with professionalism and courtesy.
• Process client orders received via phone, fax, and EDI.
• Input recurring orders and pricing contracts accurately.
• Support field sales and service teams with daily requests.

Responsibilities

• Answer incoming calls promptly and professionally to ensure a positive caller experience.
• Take and process client orders via multiple channels, ensuring accurate data entry.
• Manage recurring orders and pricing contracts for your territory with precision.
• Assist field teams with order placement to drive regional success.
• Maintain high data integrity in all tasks and processes.
• Learn product offerings and participate in leadership-directed initiatives.

Skills

Customer service

Communication

Order processing

Phone handling

Tools

EDI systems

Phone system

Job description

Contract Duration: 4 months with potential for extension

We are seeking a Customer Service Representative who excels in communication, order management, and issue resolution. You will serve as a primary point of contact for diverse client needs, collaborating with internal departments to deliver high-quality service within a dynamic setting. Your primary focus will be to uphold customer satisfaction through precise order processing, efficient phone management, and proactive support for our field sales and service teams.

Core Duties

• Handle incoming calls with speed and professionalism to ensure a positive caller experience.
• Manage the intake of client orders received through phone, fax, and EDI channels.
• Oversee the input of all recurring orders and unique pricing contracts for your assigned territory.
• Assist field sales and service personnel with daily requests and order placement to help drive regional success.
• Ensure high standards of data integrity and precision in all individual and departmental tasks.
• Develop a deep understanding of our product offerings and contribute to special initiatives as directed by leadership.