Customer Support Coordinator

Catalytic-Combustion-Corporation; Town of Bloomer (WI); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Annual raises

Medical insurance co-pay

401K with match

Modern equipment

Shift premium

Training & mentoring

Great hours

Employee events

Job summary

Catalytic Combustion in Bloomer, WI is hiring a detail-oriented Customer Support Coordinator to manage customer orders from entry through invoicing, serving as the key link between sales, customers, and internal departments to ensure orders are entered, released to manufacturing, scheduled, shipped, and invoiced on time.

The ideal candidate is highly organized, communicates effectively across teams, and is comfortable using ERP/CRM systems.

Qualifications

• High School Diploma or GED is required.
• Ability to work in a fast-paced environment, handling multiple priorities at once.
• 1-3 years working experience in customer service, dispatching, scheduling or coordination is preferred.
• Strong computer skills are required.
• Familiarity with ERP or CRM systems is a plus.
• Manufacturing or accounting experience is a plus.

Responsibilities

• Enter and maintain customer orders and customer information accurately within the ERP system.
• Review orders for accuracy, completeness, pricing, delivery requirements, and customer-specific requirements.
• Coordinate new customer onboarding paperwork and ensure required documentation is completed.
• Serve as a primary internal point of coordination for customer order status and requirements.
• Support the release of customer orders to manufacturing.
• Monitor order timelines and coordinate with manufacturing to ensure customer commitments are understood and communicated.
• Communicate changes to schedules, priorities, and customer requirements to the appropriate internal teams.
• Assist in communicating shipment delays and revised timelines to customers.
• Monitor and help maintain and report customer on-time delivery performance metrics.
• Coordinate with shipping to ensure orders are prepared and shipped according to customer requirements.
• Coordinate with Purchasing regarding material requirements, availability, and potential impacts to customer orders.
• Provide general administrative and operational support across departments as needed.

Skills

Customer service

Coordination

Multitasking

Communication

Education

High School Diploma or GED

Tools

ERP/CRM systems

Job description

• Location 311 RIGGS ST,Bloomer, WI, 54724-1376,United States
• Base Pay $20.00 - $22.00 / Hour
• Job Category Customer Service
• Employee Type Full-time Regular

• Phone [phone]

Catalytic Combustion is immediately hiring for a detail-oriented and organized Customer Support Coordinator to support the day-to-day coordination of customer orders from order entry through delivery and invoicing. This position serves as a key connection point between sales, customers, and internal departments, helping ensure orders are accurately entered, released to manufacturing, scheduled, produced, shipped, and invoiced on time. The ideal candidate will be highly organized, proactive, comfortable working across multiple departments, and able to effectively communicate changing priorities and timelines.

Location: Bloomer WI

Join Catalytic today to enjoy:

• Competitive wages with annual performance appraisals w/wage reviews - pay based on experience
• $5 co-pay for ALL employees and their dependents participating in our Medical Insurance at a near-site wellness clinic!
• Competitive Insurance Benefits, including major medical plan w/HSA
• 401K, Enroll @ 6 Months, 5% Current Match + Immediate Vesting
• Sparkling Work Environment & Modern Equipment too!
• Shift specific premiums of $5.00 per hour
• Training & Mentoring, learn from experts in the industry
• Great Hours
• Employee Appreciation Events & Gifts & Much more!

The Customer Support Specialist is responsible for:

• Enter and maintain customer orders and customer information accurately within the ERP system.
• Review orders for accuracy, completeness, pricing, delivery requirements, and customer-specific requirements.
• Coordinate new customer onboarding paperwork and ensure required documentation is completed.
• Serve as a primary internal point of coordination for customer order status and requirements.
• Support the release of customer orders to manufacturing.
• Monitor order timelines and coordinate with manufacturing to ensure customer commitments are understood and communicated.
• Communicate changes to schedules, priorities, and customer requirements to the appropriate internal teams.
• Assist in communicating shipment delays and revised timelines to customers.
• Monitor and help maintain and report customer on-time delivery performance metrics.
• Coordinate with shipping to ensure orders are prepared and shipped according to customer requirements.
• Coordinate with Purchasing regarding material requirements, availability, and potential impacts to customer orders.
• Provide general administrative and operational support across departments as needed.

EDUCATION/EXPERIENCE:

• High School Diploma or General Education Degree (GED) is required
• Ability to work in a fast-paced environment, handling multiple priorities at once
• 1-3 years working experience in customer service, dispatching, scheduling or coordination is preferred
• Strong computer skills are required
• Familiarity with ERP or CRM systems is a plus
• Manufacturing or accounting experience is a plus.

Catalytic Combustion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Military and Veterans are encouraged to apply