Order Entry Coordinator

Provisur Technology; Mokena (IL); Hybrid; USD 38,572 - 44,083; Full time

Benefits offered by this job

Health insurance

Holiday pay

Employee referral bonuses

401k retirement plan

Hybrid work policy

Paid time off

Job summary

Provisur Technology in Illinois (Mokena) is seeking a Customer Order Fulfillment professional to receive and process quotes, orders, and exchanges. You will identify and resolve errors, track orders, and expedite flow with inventory control and shipping.

Prospective team member will grow in a role supporting OEM parts, using PeopleSoft/CRM tools, with strong communication and math skills. Hybrid work policy, competitive benefits, and 401k are offered.

Qualifications

• Two years of experience in a related field working with customers and/or order fulfillment.
• One year of experience in Original Equipment Manufacturing (OEM) part sales support.
• Two years of experience in PeopleSoft System or comparable Order Management system.
• Experience in CRM systems. Salesforce experience preferred.
• Proficient in MS Office, Windows, Outlook, and intermediate Excel
• Strong verbal and written communication skills
• Tactful and professional customer service approach
• Basic math proficiency
• Familiarity with PeopleSoft order management preferred

Responsibilities

• Receive and process customer quotes, orders, and exchanges.
• Identify and resolve order and shipping errors and customer returns.
• Track orders and update customers as necessary.
• Expedite the flow of customer orders with inventory control and shipping.
• Proactively identify and offer other aftermarket parts to customers specific to their needs.
• Maintain customer ordering portals and related contact information.
• Identify customer shipping issues and weaknesses, collaborate with department manager and coworkers to aid in resolution.
• Maintain customer asset and contact database in ERP and CRM systems.
• Prepare commercial credit memos on returns to resolve billing issues.

Skills

Customer service

CRM systems

Salesforce experience

MS Office

Communication skills

Basic math

Education

High school diploma or equivalent

Associate’s Degree in Business preferred

Tools

PeopleSoft

Job description

Overview

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success.

Learn more by exploring our videos at jobs.jobvite.com/provisur!

What You’ll do

• Receive and process customer quotes, orders, and exchanges.
• Identify and resolve order and shipping errors and customer returns.
• Track orders and update customers as necessary.
• Expedite the flow of customer orders with inventory control and shipping.
• Proactively identify and offer other aftermarket parts to customers specific to their needs.
• Maintain customer ordering portals and related contact information.
• Identify customer shipping issues and weaknesses, collaborate with department manager and coworkers to aid in resolution.
• Maintain customer asset and contact database in ERP and CRM systems.
• Prepare commercial credit memos on returns to resolve billing issues.

Who You Are

• A creative thinker who enjoys solving problems and implementing solutions
• A lifelong learner with a passion for continuous improvement

What You’ll Need

• High school diploma or equivalent; Associate’s Degree in Business preferred.
• Two years of experience in a related field working with customers and/or order fulfillment.
• One year of experience in Original Equipment Manufacturing (OEM) part sales support.
• Two years of experience in PeopleSoft System or comparable Order Management system.
• Experience in CRM systems. Salesforce experience preferred.
• Proficient in MS Office, Windows, Outlook, and intermediate Excel
• Strong verbal and written communication skills
• Tactful and professional customer service approach
• Basic math proficiency
• Familiarity with PeopleSoft order management preferred

What You’ll Enjoy

• Healthy work/life balance on a team that collaborates well and truly enjoys working together
• Environment where we promote from within, cross-train and provide ongoing skill development
• Robust benefits package including great health insurance, holiday pay, and employee referral bonuses
• Retirement savings (401k) opportunities
• A hybrid work policy and ample paid time off (PTO)
• Continuing education assistance
• A company dedicated to the local community that gives back through charitable contribution

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.

$28.00 - $32.00 per hour

Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.